Job Information

AdventHealth End User Computing - AV Associate in Altamonte Springs, Florida


All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days Off from Day One

  • Student Loan Repayment Program

  • Career Development

  • Whole Person Wellbeing Resources

  • Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

The role you’ll contribute:

This position is responsible for setting up, operating, and maintaining equipment used to enhance live audio/video events. Associate AV Specialists will verify AV equipment is configured and operating and will troubleshoot faulty equipment. Associates will ensure all equipment is fully operational, repair and clean equipment. Dress loose wire/cable and follow general installation best practices.

The value you’ll bring to the team:

  • Provides timely responses to user request/inquires: assists in prioritization of user requests.

  • Performs requests through to completion and follow-ups to ensure customer satisfaction.

  • Enter and update tickets required to monitor and track all work done in support of End User Computing.

  • Installs AV hardware and software, including switches, mixers, microphones and all other AV related devices. This includes installations and relocation of devices as required.

  • Troubleshoot and perform preventive maintenance on any authorized AdventHealth Systems AV devices as requested by user

  • Primary support for tasks relating to AV Meetings, live audio/video events and troubleshooting.

  • Guide users with setting up presentations, operate video cameras, audio equipment used in meetings, and provide support for teleconferences, webinars or web-based classes.

  • Maintains accurate AV equipment inventory records and any network documentation deemed appropriate.

  • Telecom Service - Replace phones (wired, wireless); Replace handset cords, replace line cords, check for dial tone, test system functionality prior to start of meeting, replace wireless batteries and chargers (where appropriate).

  • Simple Service - Establish teleconference connections when necessary.


The expertise and experiences you’ll need to succeed:


  • Customer service centric

  • Strong Time Management skills

  • Excellent verbal and oral communications

  • Adept typist

  • Knowledge of AV platforms such as Crestron, Cisco Conferencing, ClickShare, and Skype for Business

  • Microsoft Office applications and ticket management systems


  • Audio knowledge including use of a mixer and equalizer

  • Computer hardware

  • Basic Windows PC troubleshooting


  • 1 year of AV support experience


  • Crestron or BiAmp Training Certificates

  • CTS (Certified Technology Specialist) – InfoComm International

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Information Systems

Organization: AdventHealth Information Technology

Schedule: 1 - Day

Shift: AdventHealth Information Tech

Req ID: 23009219

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.