Description

Hospice Program Representative - AdventHealth Hospice Care

Location Address: 601 E Rollins Orlando. Coverage Area is Orange, Seminole and Osceola

Top Reasons to work at AdventHealth Hospice Care

• AdventHealth Hospice Care is the only not-for-profit, faith-based, Hospice provider in the Greater Orlando Area

• We are part of the largest healthcare system in the area, AdventHealth

• For almost 30 years, we have provided compassionate care to patients and families during their time of need

• We are a growing organization looking for special talent to come and grow with us

• Besides offering world-class entertainment at the theme parks, the Central Florida area boasts many other entertainment options, such as state parks, nearby beaches, restaurants, performing arts, and professional sports

Work Hours/Shift: Shift

8 hour shift. Monday-Friday 9am-6pm with 2 weekend days per month

The role you’ll contribute:

The Hospice Program Representative facilitates the registration of patients to the hospice service in the hospital. The Hospice Program Representative is responsible for obtaining signed consents for the hospice program through meeting with/providing hospice solutions to prospective patients and families. The Hospice Program Representative will document the encounter and outcomes in the patient’s chart utilizing the electronic medical record.

You Will Be Responsible For:

• Travels to patient’s current location (hospitals, skilled nursing facilities and assisted living facilities) to facilitate initiation to hospice service

• Identifies objections, concerns or other entry barriers and provides information in response to address those issues.

• Describes and explains services to potential patient/family and elicits responses to questions regarding patient’s fears, physical limitations and attitude toward hospice care in order to put the patient and family at ease about choosing hospice and to gather pertinent information necessary for admission.

• Speaks with patient/family regarding financial obligations and insurance coverage, using knowledge of the Medicare Benefit as well as other Medicare and other insurance reimbursement.

• Obtains necessary patient consent and pertinent admission forms such as the Medicare Election of Benefit.

Qualifications

The expertise and experiences you’ll need to succeed:

EDUCATION AND EXPERIENCE REQUIRED:

· Associates degree required

· An equivalent combination of education and experience may be substituted at the discretion of the Administrator.

· Customer service background. Strong sales skills with ability to assist families in choosing the hospice options.

EDUCATION AND EXPERIENCE PREFERRED:

· Bachelor's degree in social work preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Marketing & Communications

Organization: AdventHealth Hospice Care Central FL

Schedule: Full-time

Shift: 1 - Day

Req ID: 23031417

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.