AdventHealth Careers for Veterans

Job Information

AdventHealth Human Resources Customer Service Representative in Altamonte Springs, Florida

Description

Human Resources Customer Service Representative AdventHealth Corporate

Location Address: 893 Hope Way Altamonte Springs, FL 32714

Top Reasons To Work At AdventHealth Corporate

  • Great benefits

  • Immediate Health Insurance Coverage

  • Career growth and advancement potential

Work Hours/Shift:

  • Full-Time, Monday – Friday

You Will Be Responsible For:

  • Serve as subject matter expert for employee and manager inquiries for assigned functional area

  • Supports a high volume of inbound customer inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution

  • Apply documented procedures, policies, and practices to accurately research and respond to calls/cases received

  • Utilize sound judgement to make appropriate determinations on resolutions needed

  • Utilize tools and resources to perform responsibilities accurately and efficiently

  • Escalate requests/issues outside of process or scope for role to HR Specialist and/or Supervisor

  • De-escalate situations through the use of effective communication techniques and involve supervisor as necessary

Qualifications

What You Will Need:

  • Bachelor’s degree in relevant field or the equivalent in five years’ relevant experience

  • Two years of experience in a Contact Center or Human Resources team environment

Job Summary:

The Human Resources (HR) Representative is the first point of contact for employees calling into the Employee Contact Center with HR-related questions or issues. The HR Representative is charged with quickly analyzing the information from the employee and through system resources to accurately and efficiently provide direction or resolution to the employee or engage appropriate escalation resources for assistance. Specializing in various areas of HR support, such as payroll, benefits, and employee data management, the HR Representative will evaluate and resolve issues of moderate complexity and exhibit the highest level of confidentiality. The HR Representative is expected to utilize system tools to maximize efficiency and accuracy and follow established protocol to maintain effective and professional documentation of inquiries and resolutions.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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