Job Information

AdventHealth Manager Revenue Cycle and System SME Remote in Altamonte Springs, Florida


AdventHealth Corporate

All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Career Development

  • Whole Person Wellbeing Resources

  • Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Shift : Monday-Friday

Job Location : Virtual

The Manager of the Revenue Cycle and System Subject Matter Expert (“SME”) team supports the operations of the Process Improvement and Business Support team by managing the Revenue Cycle and System SME team (encompassing Front, Middle, and Back-end Revenue Cycle). The team will provide subject matter expertise on applications and systems used in the Front, Middle, and Back-end Revenue Cycle and advise on how to best utilize them to optimize operations. This role will be responsible for the overall success of their team through active collaboration with Revenue Cycle leadership, department directors/managers, and other Process Improvement and Business Support leaders, particularly their fellow Managers of Automation, Analytics, Project Management, and Vendor Management to ensure all teams are supporting the overall strategy and goals of the Process Improvement and Business Support team. They will be responsible for direct management over the Revenue Cycle and System SME team, while providing strategic guidance to staff in the identification, research, and implementation of all Revenue Cycle application improvements. The Manager of Revenue Cycle and System SMEs performs as a subject matter expert of Revenue Cycle systems through comprehensive understanding of Revenue Cycle operational workflows combined with an understanding of technical capabilities. The Manager of Revenue Cycle and System SMEs will adhere to AdventHealth Corporate Compliance standards, as well as rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.

The value that you bring to the team:

  • Manages the collaboration with teams across the end-to-end Revenue Cycle and provides strategic management and leadership to the Revenue Cycle and System SMEs team

  • Provides strategic insight to Revenue Cycle leadership in relation to complex technology initiatives and applications utilized by Revenue Cycle functional area departments

  • Manages and guides the Revenue Cycle and System SMEs team through the development of technical specifications that bridges Revenue Cycle operational needs with system capabilities

  • Manages the ongoing testing of Revenue Cycle applications and dashboards to ensure accuracy and continued operational usability; communicates nuances to Revenue Cycle leaders and impact to operations, if any

  • Manages and assists with strategic initiatives as they pertain to Revenue Cycle business systems and applications and their ongoing usage throughout the Revenue Cycle; provides initiative progress status to Process Improvement and Business Support leadership

  • Conducts periodic system issue reviews and works with department leadership and IT to implement changes needed to resolve issues

  • Works closely with leaders across the Project Management and Revenue Cycle teams by providing technical SME oversight during the design and execution of strategic Revenue Cycle initiatives

  • Collaborates with Analytics team leadership to ensure metrics and dashboards created by the Analytics team meets the technical specification requirements, and is implemented in an operationally effective and user-friendly format for Revenue Cycle teams

  • Collaborates with Automation and Revenue Cycle leadership to set strategic priorities related to identified automation opportunities for each Revenue Cycle functional area based on business cases established by the Revenue Cycle and System SMEs team


The expertise and experiences you’ll need to succeed:

Minimum qualifications :

  • Minimum of four (4) years of working experience in Revenue Cycle Operations

OR Bachelor’s degree in business, computer science, healthcare, or related field with three (3) years working experience in Revenue Cycle Operations


  • Advanced understanding of operational process and workflows across the front, middle, and back-end Revenue Cycle while leading teams through process improvement initiatives

  • Deep understanding of Epic applications, Revenue Cycle specific tools, technologies, and vendors leveraged by AdventHealth, their capabilities, data structure, and relation with other applications

  • Ability to lead a team of direct reports and establish priorities. Demonstrated ability to lead projects, providing project management, design and analysis in which specifications and delegation were part of the project

  • Exceptional problem-solving skills

  • Understanding of HIPAA privacy rules and ability to use discretion when discussing patient related information that is confidential in nature (as needed to perform duties)

Preferred qualifications:

  • Bachelor’s degree in business, computer science, healthcare, or related field

  • Minimum of four (4) years of supervisory experience leading teams through small to medium project design and implementation

  • Healthcare technology background

  • Experience documenting workflow design and/or creating technical specifications

  • Experience managing projects and/or Six Sigma Lean certification

  • Experience coordinating Revenue Cycle system updates and/or system implementation

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Corporate

Schedule: 1 - Day

Shift: AdventHealth

Req ID: 23008456

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.