Job Information

AdventHealth Referral Specialist Hospice in Altamonte Springs, Florida


All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days Off from Day One

  • Student Loan Repayment Program

  • Career Development

  • Whole Person Wellbeing Resources

  • Mental Health Resources and Support

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : 8AM - 5:00PM, Tuesday - Saturday

Location: 605 MONTGOMERY ROAD, Altamonte Springs, 32714

The community you’ll be caring for: AdventHealth Hospice Care

The role you’ll contribute:

The Referral Specialist is responsible for responding to each telephone call regarding a patient referral for hospice services to Hospice of the Comforter by acquiring the demographic information, populating the patient records and scheduling the Admissions Nurse or Hospital Liaison Nurse to visit the patient

The value you’ll bring to the team:

  • Provides telephonic support to patient referral sources to initiate patient admission.

  • Initiates a patient record and documents information received regarding patient’s demographic information, condition, referral source, location, and other pertinent data in electronic medical record and in log.

  • Dispatches an Admissions Nurse or Hospital Liaison Nurse to assess the patient and begin the admission process and development of plan of care. Updates and checks nurse scheduler frequently to ensure that appropriate appointments are being scheduled.

  • Communicates by telephone and electronically information to and from nurse regarding the patient and updates patient records to incorporate new information. Orders special equipment or supplies as requested by the Admissions Nurse or Hospital Liaison Nurse.

  • As needed, requests the RN on duty to obtain the physician’s orders for hospice service referral for patient’s that do not have a physician order and documents

  • Communicates to Patient Care Managers – Teams, triage and account representatives of new referral and requests assignment to team. Documents team assignment in patient records.


The expertise and experiences you’ll need to succeed:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made when requested, to enable individuals with disabilities to perform the essential functions.

A. Education and Training: High School diploma or GED required. Associate’s degree (A.A.), preferred. An equivalent combination of education and experience may be substituted at the discretion of the Administrator.

B. Experience: Minimum of 3 years of administrative or clerical experience. Healthcare experience, call center experience or related is preferred.

C. Certificates and Licenses Required: No certification or license is required.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Hospice Care Central FL

Schedule: 1 - Day

Shift: ADH Hospice Care Ctrl Florida

Req ID: 23009437

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.