AdventHealth REFERRAL SPECIALIST in Altamonte Springs, Florida


AdventHealth Hospice Care Central Florida (formerly Hospice of the Comforter) is a faith-based Hospice organization covering Seminole, Orange, and Osceola counties. We are a compassionate care team of highly specialized and trained professionals. We are an equal employer and a Drug Free and Tobacco Free Workplace.

We currently are seeking Compassionate Referral Specialist for the following shift – Monday – Friday 1:30pm – 10:00pm in our Altamonte Springs office. Weekends only on an as needed basis.

The Referral Specialist is responsible for responding to each telephone call regarding a patient referral for hospice services to AdventHealth Hospice by acquiring the demographic information, populating the patient records and scheduling the Admissions Nurse or Hospital Liaison Nurse to visit the patient.


Provides telephonic support to patient referral sources to initiate patient admission.

1.1 Initiates a patient record and documents information received regarding patient’s demographic information, condition, referral source, location, and other pertinent data in electronic medical record and in log.

1.2 Dispatches an Admissions Nurse or Hospital Liaison Nurse to assess the patient and begin the admission process and development of plan of care. Updates and checks nurse scheduler frequently to ensure that appropriate appointments are being scheduled.

1.3 Communicates by telephone and electronically information to and from nurse regarding the patient and updates patient records to incorporate new information. Orders special equipment or supplies as requested by the Admissions Nurse or Hospital Liaison Nurse.

1.4 As needed, requests the RN on duty to obtain the physician’s orders for hospice service referral for patient’s that do not have a physician order and documents

1.5 Communicates to Patient Care Managers – Teams, triage and account representatives of new referral and requests assignment to team. Documents team assignment in patient records.

1.6 Continues to update the patient record throughout the admission process.

1.7 Tracks and updates pending patient admissions log, by contacting patient or referrals source for opportunities to schedule a nurse visit for admission onto hospice services.

Additional Duties and Responsibilities.

2.1 Participates in staff meetings, department meetings, in services and other related activities.

2.2 Attend educational and developmental seminars and meetings, as deemed appropriate.

2.3 Creates daily triage report and emails respective individuals regarding new patient admissions and referral outcomes.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made when requested, to enable individuals with disabilities to perform the essential functions.

A. Education and Training : High School diploma or GED required. Associate’s degree (A.A.), preferred. An equivalent combination of education and experience may be substituted at the discretion of the Administrator.

B. Experience : Minimum of 3 years of administrative or clerical experience. Healthcare experience, call center experience or related is preferred.

Job: Patient Financial Services

Primary Location: US-FL-Altamonte Springs

Organization AdventHealth Hospice Care Central FL

Schedule Full-time

Shift Day

Job Level Staff / Associate

Education Level High School Diploma / GED

Travel No

Job Posting Mar 4, 2019, 2:09:30 PM

Req ID: 277677

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.