AdventHealth Supply Chain Associate Support Specialist in Altamonte Springs, Florida
Supply Chain Associate Support Specialist AdventHealth Corporate
Location Address: 893 Hope Way Altamonte Springs, Florida 32714
Top Reasons To Work At AdventHealth Corporate
Immediate Health Insurance Coverage
Career growth and advancement potential
- Full-Time, Monday – Friday
You Will Be Responsible For:
Supports a high volume of inbound customer inquiries and requests and demonstrates a commitment to delivering exceptional customer service and problem resolution
Point of contact for all suppliers related to Accounts Payable concerns, payment terms, and follow up items
Interfaces with suppliers to determine shipment dates, proof of delivery, and backorders, on behalf of the customer
Demonstrates patience and ability to remain calm under stressful situations
Provides expert level Tier 1 support for Supply Chain operations, PeopleSoft, and other non-system related issues with minimal hand-offs and escalations
What You Will Need:
Associates degree or equivalent degree required, or 2 years of related experience required
Minimum of one year of experience in customer service or information/technology position required
Strong organizational skills, including the ability to prioritize and manage multiple projects while adhering to service-level agreements and other tight deadlines
Web navigational & computer skills
Proficiency in Microsoft Office (Excel, Word, Outlook)
Ability to type fifty or more words per minute with excellent spelling, punctuation, grammar, and oral and written communications
The Supply Chain Contact Center Representative is the first point of contact for the resolution of both internal and external inquiries and requests, typically via phone, internet, and e-mail, related to Supply Chain Shared Services operations. Quickly analyzes customer concerns and needs. Resolves and/or coordinates resolution of issues in accordance with defined time limits. Initiates tickets, logs all interactions into a computerized call tracking system, and resolves or escalates appropriately. Acts as a subject matter expert on Accounts Payable and order requisitioning. Understands and prioritizes/assists high priority areas with the right sense of urgency. Demonstrates a command of corporate and hospital facility processes related to Supply Chain and Accounts Payable. Recognizes both persistent and outage issues and routes, communicates, and follows through with a high sense of urgency. Responsible for accurate troubleshooting of Tier1 Supply Chain and Finance issues. Knows when to escalate issues and how to communicate to various levels of staff in an appropriate manner. Routinely works with confidential information/records and exhibits the highest level of confidentiality.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.