Job Information

AdventHealth Virtual ITSM SACM Analyst Senior in Altamonte Springs, Florida

Description

Virtual ITSM SACM Analyst Senior | AdventHealth Information Technology

Location Address: 902 Inspiration Avenue, Altamonte Springs, FL 32714

Top Reasons to Work at AdventHealth Corporate

  • Great benefits

  • Immediate Health Insurance Coverage

  • Career growth and advancement potential

  • Award-winning IT Department

Work Hours/Shift:

  • Full-Time, Monday – Friday

You Will Be Responsible For:

  • Adheres to the service management processes when executing the tasks associated with service design, service transition or service operations (e.g., change, event, problem, and incident).

  • Acts as liaison between process owners, managers and users to validate process improvement opportunities.

  • Ensures all parties understand ownership and accountability between service management supporting teams.

  • Provides training on service management processes and tools.

  • Stays current with emerging trends in service management, proposing and developing plans to further the function.

  • Mentors other team members who may be less experienced in service management area in meeting various business needs.

  • Assists in facilitating and promoting organizational change.

  • Acts as SME with teams to design test plans and functional test cases.

  • Coordinates appropriate testing with end users.

  • Identifies and documents risks, issues and works with teams to develop mitigation strategies.

  • Audit and maintain all relevant Service Management documentation.

  • Provide management reports summarizing process compliance.

  • Collaborate with peers in key process areas (e.g., change, event, problem, and incident).

  • Continual Service Improvement (CSI).

  • Enable and support the SACM process with focus on data integrity and accuracy

  • Assist in the development of ROI calculation to show value of SACM (ITAM) for Hardware rationalization, SAM reconciliation, and security policies

  • Own and maintain the accuracy of the Configuration Management Database (CMDB)

  • Report on Critical Success Factors (CSF) & Key Performance Indicators (KPIs)

  • Maintain Service Levels set by the organization in support of SACM processes and the IT Service Management tool

  • Provide education and training when needed on the IT Service Management tool and SACM processes

  • Work with the ITSM Development team to validate upgrades and patches for discovery tools

  • Liaise with networking, EUCs, IT equipment purchasing and IT leadership to help enable the use of the CMDB and processes associated with SACM

Qualifications

What You Will Need:

Education and Experience Required:

  • Bachelor’s degree in Computer Science, MIS, or BSIT or relevant experience

  • ITIL 4 Foundation Certification within six months of hire or ITIL v3 Certification

  • ITIL 4 Specialist - Create, Deliver & Support Certification within 1 year of hire or ITIL V3 RCV

Knowledge and Skills Required:

  • Demonstrates the ability to achieve objectives via influence of others

  • Ability to communicate both written and verbally with all levels of the enterprise

  • Fundamental knowledge of networking protocols, and relational database languages

  • Knowledge of Service Asset and Configuration Management and how it relates to other ITSM processes

Job Summary:

This position will be responsible for the day-to-day execution of Service Management processes. The ITSM SACM Analyst Senior role will work to ensure governance with SACM processes and maintain the quality of data in the Configuration Management Database (CDMB) to provide reliable data for other ITSM processes and organization.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Information Systems

Organization: AdventHealth Information Technology

Schedule: Full-time

Shift: 1 - Day

Travel: AdventHealth Information Tech

Req ID: 21036503

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.