Your Next Mission is Here

AdventHealth Careers for VeteransConsumer Experience Specialist
Calhoun, GA

All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days Off from Day One

  • Student Loan Repayment Program

  • Career Development

  • Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Monday – Friday, 8:00AM – 5:00PM

Location: Fully Remote

The community you’ll be caring for: AdventHealth Gordon

· Four seasons of outdoor activities, including whitewater, hiking, camping

· Named #4 on NICHE magazine’s “Best Cities (under 100,000) to Raise a Family”

· Affordable land and homes

· Outstanding qualify of life

· Strong cultural community

· Access to excellent public and private K-12 education

· Convenient location between two large metropolitan areas: Atlanta and Chattanooga

The role you’ll contribute:

The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions

The value you’ll bring to the team:

· Demonstrate through behavior AdventHealth's mission, vision, values and service standards as outlined in the organization's Whole Care Experience training

· Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)

· Demonstrates empowerment to successfully resolve customer inquiries

· Adhere to all established workflows, scripting, and department greetings

· Create delightful customer experience by setting proper expectations and consistently following through with end[1]users

· Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)

· Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified to a variety of customers including consumers, clinic staff, physicians, CxC colleagues, and leaders

Qualifications

The expertise and experiences you’ll need to succeed :

EDUCATION AND EXPERIENCE REQUIRED:

· High-school diploma or equivalent

· 1 years prior experience in a Call Center OR Customer Service environment

EDUCATION AND EXPERIENCE PREFERRED:

· One year of experience in a healthcare setting focused on patient care

· Associate degree

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Marketing & Communications

Organization: AdventHealth Georgia

Schedule: Full-time

Shift: 1 - Day

Req ID: 24015670

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Job Snapshot

  • Facility: AdventHealth Georgia

  • Job Schedule: Full-time

    Pay Range: $13.26 - $19.89

  • Location: Calhoun, GA

  • Job ID: 24015670

  • Job Family: Marketing & Communications

  • Shift: 1 - Day

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