Job Information

AdventHealth RN Educator/Patient Experience Clinical Specialist FT Days in Calhoun, Georgia

Description

All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days Off from Day One

  • Career Development

  • Whole person Well-being Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full-time

Shift: Days; variable hours

The role you’ll contribute:

The Patient Experience Clinical Specialist represents AdventHealth Gordon and Murray and has frequent contact with patients, families, physicians, staff and the community. Must present a professional image with strong credibility and project a positive and helpful demeanor while working with patients, visitors, and staff. Deals sensitively and empathetically with patients and families who may be anxious or upset helping to create and maintain a positive image to the community. Daily contact dealing with sensitive/delicate, controversial, and confidential issues requiring diplomacy and a high degree of tact to help facilitate communication between patients and the hospital.

The value you’ll bring to the team:

  • Assists with assessment of educational needs in clinical areas

  • Develops and delivers educational content aligning with the Education Department and organization’s goals and initiatives

  • Facilitates scheduled educational activities/inservices and also provides just-in-time training on the patient care units as opportunities arise

  • Assists Education Manager in ongoing development of overall education plan and specific initiatives for the organization

  • Assists Nurse Leaders with Nurse Leader Visits as needed in the Inpatient, ED, and Surgery settings

  • Serves as a “problem-solver” to ensure patients’ and guests’ needs are appropriately addressed and/or assists in facilitating communication to the correct individual who can address their expressed concerns

  • Provides immediate service recovery using the ACT Recovery Model as needed under the guidance of the Supervisor. Communicates these instances to the Supervisor and follows up with Risk Management as needed.

  • Reports complaints, grievances, and events out of the ordinary in the Origami application

  • Identifies opportunities to improve the patient and their families’ experience with the Organization, aimed at preventing events that have a negative impact on patient care

  • Assists in education/trainings and patient experience initiatives identified in the Patient Experience Peer Review Committee under the direction of Supervisor

  • Assists in compiling/disseminating Patient Experience data from Press Ganey for staff and physicians

Qualifications

The expertise and experiences you’ll need to succeed:

  • ASN required; BSN preferred

  • Current GA RN license

  • Proficient computer skills with knowledge in MS Word, Excel and PowerPoint

  • Minimum of one-three years in nursing education experience preferred

  • Experience with conflict resolution

  • BLS required

  • ACLS/PALS preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Education

Organization: AdventHealth Gordon

Schedule: 1 - Day

Shift: AdventHealth Gordon

Req ID: 22041815

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.