AdventHealth Attendant - Nutritional Services- Kissimmee and Celebration in Celebration, Florida
Attendant - Nutritional Services- Kissimmee and Celebration area Campuses
AdventHealth seeks to hire an Attendant who will embrace our mission to extend the healing ministry of Christ. Facility Profile:
Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The 2,286-bed acute-care medical facility, comprised of nine hospitals, has been recognized by U.S. News World Report as one of the best hospitals in the country for the past 10 years. It serves as a community hospital for Greater Orlando and as a major tertiary referral hospital for Central Florida and much of the Southeast, the Caribbean and Latin America.
Generally working 8 hour shifts between the hours of 6 am - 8 pm. Must be able to work weekends (Saturday and Sundays). Part Time and Full Time positions are available.
The Attendant – Nutritional Services, under close supervision, serves patients of diverse ages, cultures, and backgrounds by taking menu orders in person and over the phone, utilizing a computerized diet office application and basic knowledge of therapeutic diets. Assembles tray and tray items and delivers food to patients. Builds and maintains strong relationships with Nursing and provides excellent customer service to patients and their families. Complies with AdventHealth (FH), Nutritional Services (NS), and regulatory standards. Participates in department process improvement efforts. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
Knowledge, Skills, Education, & Experience Required:
Ability to read, write, speak, and comprehend English
Ability to communicate with customers, in person and over the phone, professionally and efficiently
Ability to handle customer interactions in a prompt, courteous, and helpful manner
Ability to work in a fast-paced environment
Ability to use common software applications and hardware (e.g., iPad, ToughBook)
Knowledge of therapeutic diets (Preferred)
Ability to effectively multi-task (Preferred)
Bilingual English/Spanish (Preferred)
Two years of customer service experience
Associate’s degree in management, liberal arts, food and nutrition or business (Preferred)
Licensure, Certification, or Registration Required:
Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.
Utilizes the computerized diet office application to guide and input patient menu selections to comply with the prescribed diet order. Utilizes knowledge of therapeutic diets. Suggests complementary menu items, condiments, and add-ons to comply with the diet order and improve patient satisfaction. Verifies and reads back menu selections. Maintains a record of patient preferences and pertinent information in the notes section of the patient’s account.
Follows approved scripting during menu ordering and delivery. Utilizes bedside menu entry to record patient menu selections. Demonstrates competency in using an iPad for bedside menu entry process. Is flexible and adjusts to changes in the work environment, job duties, and policies & procedures. Maintains a positive attitude and willingly learns new skills and techniques. Demonstrates knowledge and competency with CBORD system (electronic diet office system), age specific considerations, patient diets, and allergies.
Assembles trays per therapeutic diet guidelines and the established presentation standards. Ensures all patient food deliveries and retrievals are consistent with established timeframes, per department standard; checks trays for accuracy before delivery to patient. May assist with food prep and assembly as needed.
Builds and maintains positive relationships between Nursing and the Nutritional Services Department. Maintains a positive, friendly, and courteous demeanor. Refers to standard operating procedure to escalate appropriate concerns to a supervisor, manager, or Registered Dietitian. Communicates effectively. Speaks clearly and professionally. Uses correct grammar.
Provides quality and professional customer service. Actively listens to the customer and strives to ensure excellent patient satisfaction. Responds to patient and family food service concerns. Implements service recovery.
Consistently obtains 2 patient identifiers; follows HIPAA regulations. Remains up to date on FH/NS policies and SOPs. Participates in staff meetings and completes all mandatory education. Wears approved uniform and maintains a professional appearance, including FH ID badge and hair maintained per FH standard in patient areas. Maintains a positive attitude to new ideas and concepts within the department.
Ensures compliance in that work area/station is clean/orderly, and neat/well organized; wears hairnet / beard cover in production/prep areas and maintains hand hygiene standards. Understands and complies with HACCP, FDA Food Code, and in-house safety and sanitation guidelines.
Handles inventory, supplies and equipment properly and acts to reduce waste. Is responsible for the iPad, Spectra link phones and other resources. Utilizes time well to meet service and production standards.
Participates in department PI projects. Collects data, provides feedback for processes and areas in need of improvement, and implements recommendations.
Performs other duties as assigned
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Attendant – Nutritional Services opportunity with AdventHealth and apply online today.
Attendant, Nutritional Services, Celebration, Kissimmee
Job: Nutrition / Food Service
Primary Location: US-FL-Celebration
Organization AdventHealth Central Florida
Job Level Entry Level
Education Level None
Job Posting Apr 3, 2019, 9:16:33 AM
Req ID: 279213
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.