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Catering Support Specialist - AdventHealth Celebration
Top Reasons to work at AdventHealth Celebration
Celebration: 400 Celebration Pl, Kissimmee, FL 34477
Established in 1997 and now a 203-bed hospital
AdventHealth Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disney’s planned community of Celebration, Florida
The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a 'living laboratory' of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease
Work Hours/Shift: Full Time Day
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
Provides world class service while answering the Catering area phone, updating voice mails, forwarding calls appropriately, and greeting Catering customers. Provides accurate information to customer calls regarding the Catering ordering process, orders, and billing.
Communicates effectively and appropriately in verbal and written documentation with staff and customers. Escalates order changes and cancellations quickly and to the correct area. Provides written updated orders for Catering Manager and Banquet Chef.
Assists with coordination of department and external community events.
Receives orders through Catering email inbox. Enters one-time orders and standing orders accurately into EventMaster.
Coordinates with NS system IT EventMaster Specialist regarding new items that customers order and request adding them to EventMaster software program.
What You Will Need:
Ability to read, speak and write English effectively
General computer knowledge
Knowledge of Microsoft Office programs
CBORD-EventMaster nutritional software
Two years’ experience in clerical role
ServSafe Certification or equivalent
The Catering Support Specialist handles all processes related to the catering functions on the Orlando campus, including multiple Physicians’ Lounges. Provides world-class customer service via phone, email, or in person; receives all catering requests and communicates orders and changes to Production Staff; enters orders into CBORD-EventMaster; coordinates with NS system IT EventMaster Specialist regarding new and special-order items; prepares customer contracts and end of month billing, including collecting payments and preparing IDTs. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Nutritional Services
Organization: AdventHealth Celebration
Shift: 1 - Day
Req ID: 23036928
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Job Schedule: Full-time
Pay Range: $17.39 - $21.74
Location: Celebration, FL
Job ID: 23036928
Job Family: Nutritional Services
Shift: 1 - Day