Description

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Guest Services Specialist - AdventHealth - LOCATION

Location Address:

Top Reasons to work at AdventHealth - LOCATION

Work Hours/Shift: Full Time/Part Time/PRN (Shift Information)

You Will Be Responsible For:

• Demonstrates through behavior AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork as outlined in the organization’s Performance Excellence Program booklet.

• Monitors and supports robotic and non-robotic events in progress, providing timely customer service from pre-event through close of programs; this includes but is not limited to supporting catering needs for all programs.

• Monitors the maintenance of Nicholson Center conference space; maintains the physical appearance of the conference space as a premier and critical tour stop for potential clients/partners.

• Handles Registration Desk duties as assigned, managing customer check-in, customer service, and other tasks as they arise.

• Utilizes a flexible attitude and willingness to make changes. Promotes and contributes positively to departmental team work.

Qualifications

What You Will Need:

Required:

• Excellent customer service and problem resolution skills

• Excellent communication skills, both oral and written.

• Ability to work under own initiative.

• Maintain a sense of calm under pressure

Preferred:

• Creativity in organizational skills with attention to detail, self-motivation, adaptability, people skills, and a team player.

• Hospitality Catering Service

• 3 years’ experience in Customer Service, Retail, or similar field

Job Summary:

The Guest Services Specialist actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Works closely and actively participates with the Hospitality and Guest Services Manager to ensure excellent customer service. Involved in meal and meeting room setup, catering management and service, registration desk duties, and other customer service needs as they arise. Is accurate and timely. Assures excellent customer experience. Adheres to the AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Experience

Organization: AdventHealth Celebration

Schedule: Full-time

Shift: 1 - Day

Req ID: 23034703

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.