AdventHealth Intake Team Representative – Celebration Endoscopy – Celebration in Celebration, Florida
Intake Team Representative – Celebration Endoscopy – Celebration
AdventHealth Celebration seeks to hire a Intake Team Representative who will embrace our mission to extend the healing ministry of Christ.
Established in 1997 and now a 203-bed hospital, AdventHealth Celebration Health was designed as a Mediterranean resort-style facility to serve as a cornerstone of health in Disney’s planned community of Celebration, Florida. The hospital consistently delivers a state-of-the-art healing environment to residents of Osceola, Orange, Polk and Lake Counties, as well as to visitors from across the United States and the world. All within a "living laboratory" of groundbreaking, research-driven clinical solutions that integrate mind, body and spirit in the defeat of illness and disease.
Endoscopy is a small division within the Surgical Services Department. Out team cares for a wide variety of procedures including, but are not limited to, Endoscopy (traditional and capsule), Colonoscopy (screening and diagnostic), Endoscopic Ultrasound, Endoscopic Retrograde Cholangiopancreatography (ERCP), Bronchoscopy, Esophageal Dilation, Gastrointestinal Bleeding Control, Stent Placement, and Laryngoscopy.
The Endoscopy staff care for the patient in the pre-operative and procedural phases of the procedure and then must hand off care to the Phase II Recovery Team. This department inhabits a shared space in the Pre-operative/Phase II Recovery area. It consists of 3-4 Pre-procedure bays, with telemetry monitoring capabilities and two Endoscopy suites within the Surgical Services Department.
We are committed to providing safe, quality, exceptional patient care based upon the values of AdventHealth (ICBEST) and the CREATION Health Principles.
M-F, 5/8s ; 5:30 – 2:00
Schedules resources for Imaging exams and procedures to maximize patient convenience and efficiency of resource utilization. Proficiently schedules and pre-registers patients for tests in Imaging Services, Diagnostics, Pain Medicine, Sports Medicine, and/or Rehab, across campuses, using a computerized scheduling system. Provides special instructions for procedures and directions to facilities and departments. Works with Patient Financial Services to complete or verify accurate completion of numerous pre-visit tasks. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful of all.
Knowledge, Skills, Education, & Experience Required:
Effective written and oral communication skills
Ability to type 35 WPM with 95% accuracy
Intermediate computer skills
Analytical skills to foresee process roadblocks
Detailed focus on accuracy and completeness of examination documentation requirements
Knowledge of Medical and imaging terminology, modality usage (Preferred)
Understanding of Health Insurance authorization processes (Preferred)
Cost Center 1756 – Knowledge of Billing and CPT/ICD9 Coding (Preferred)
College education or coursework in medical terminology and/or coding (Preferred)
Licensure, Certification, or Registration Required:
Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.
Call Performance: Maintains established performance levels. Is available to take scheduling calls from both patients and physician offices at all times while also actively scheduling patients through faxed requisitions received in the department.
Scheduling Performance: Creates patient accounts, schedules appointments and pre-registers patients striving to minimize patient and physician inconvenience through accurate and comprehensive collection of information required for scheduling, pre-registration, pre-certification (where possible) of ancillary procedures (and other study types if applicable).
Pre-Access Performance: Works closely with the Outpatient Care Coordinator and Patient Financial Services to ensure that all required information is collected in a timely fashion to ensure efficient patient imaging studies are performed and appropriately documented for accurate billing.
Accuracy: Enters accurate information in Scheduling and Registration systems with minimal errors. Validates updates and/or corrects errors or mistakes found in system to expedite patient care. Carefully and courteously handles customer interaction in a way that preserves customer confidence in AdventHealth and its ancillary services. Reports on errors and mistakes found in system to promote education, coaching and training opportunities of others where appropriate.
Efficiency: Validates work done in PFS for each scheduled event in a timely fashion (not applicable to cc 4333). Obtains any necessary required financial, historical, clinical or patient information through contact with Patient, Physician offices, Insurance carriers or other information providers. Analyzes required information for each account and completes data collection in a minimum number of encounters. Gathers imaging required Labs (BUN & Creatinine) for required patients (not applicable to 4333). Uses time wisely and avoids unnecessary or repetitive tasks that may impact department goals.
The following duties also apply to cost center 0420:
Answers all incoming phone calls for the Imaging Department
Burns CDs and prints films of patient exams
Customer Service: Delivers excellent customer service fulfilling the AdventHealth
Mission of extending the healing Ministry of Christ. Pleasant tone of voice, friendly and helpful attitude, keeps conversation focused collecting required data. Handles phone calls promptly and efficiently. Attempts to resolve all customer issues prior to exam event and without involving other departments or supervisors.
Service Skills: Participates in Customer Service workshops and seminars as recommended by Director. Completes Customer Service exercises and lessons provided by AdventHealth. Submits results of required competencies or tests on time.
Teamwork: Is respectful of co-workers and offers assistance as needed to help others complete assigned tasks. Works closely as a component of the Intake team (Scheduler(s), Outpatient Care Representative, Outpatient Care Coordinator, and Outpatient Concierge) to ensure high Patient and referring Physician satisfaction with FH ancillary services. Participates in activities that promote camaraderie and a friendly workplace. Willingly and enthusiastically participates in team/department initiatives. Readily voices concerns and problems to managers/supervisors.
If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Intake Team Representative opportunity with AdventHealth Celebration and apply online today.
Applicable experience required.
Must live 50 or more miles from 601 East Rollins Dr., Orlando, FL to qualify.
Full Time employment contract required.
Rehires within 12 months are not eligible.
Intake Team Representative, Celebration Endoscopy, Celebration
Job: Administrative / Business Support
Primary Location: US-FL-Celebration
Organization AdventHealth Central Florida
Job Level Entry Level
Education Level None
Job Posting Jun 10, 2019, 9:41:05 AM
Req ID: 281279
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.