Job Information

AdventHealth Oncology Patient Financial Counselor FT Days in Clyde, North Carolina

Oncology Financial Counselor – AdventHealth Hendersonville

Location Address: 100 Hospital Drive, Hendersonville, NC 28792

Top Reasons To Work At AdventHealth Hendersonville

Medical and Dental Benefits begin first day

Community Involvement

Located in the beautiful mountains of Western North Carolina

Great Benefits

Co-workers that feel like family

Faith Based

What You Will Be Responsible For:

  • Ensures ordering physician is currently credentialed with AdventHealth.

  • Ensures all required documentation for infusions has been provided from non-oncology referring physicians.

  • Assesses the need for pre-certification and authorization while following established guidelines for each patient in order to ensure payment from payors.

  • Ensures all pre-certification or authorization requirements are met according to insurance specifications.

  • Reviews with patient options of financial assistance, i.e., state and local agencies, indigent care.

  • Applies for free or replacement drug for qualifying patients.

  • Assists self-pay patients in completing the patient financial questionnaire.

  • Refers patient to Oncology social worker for assistance as applicable.

  • Ensures the patient is well informed about their financial responsibility.

  • Maintains and monitors patient database to ensure follow ups and recertifications/authorizations remain current.

  • Ensures all insurance information is up to date and patient is eligible before infusion.

  • Communicates with non-oncology referral infusion patients in a timely manner for scheduling.

  • Documents all patient contact in the computer system.

  • Prepares patient itemized bill upon request; explain charges, payments, and adjustments.

What You Will Need:

  • Able to communicate effectively in English, both verbally and in writing required.

Knowledge and Skills Preferred:

  • Additional languages preferred.

Education and Experience Required:

  • High School graduates or equivalent required.

  • One year experience required in medical billing and insurance

Education and Experience Preferred:

  • Prefer education in medical terminology

  • Prefer education in oncology setting

Job Summary:

Provides financial counseling to oncology patients in accordance with facility policies. Assists patients with obtaining financial assistance for patient financial responsibilities.


Category: Patient Financial Services

Organization: AdventHealth Hendersonville

Schedule: Full-time

Shift: 1 - Day

Travel: AdventHealth Hendersonville

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.