Job Information

AdventHealth ZH-Consumer Access Spec PRN Days in Dade City, Florida

Description

Consumer Access AdventHealth Zephyrhills

Location Address: 7050 Gall Boulevard Zephyrhills, Florida 33541

Top Reasons to Work at AdventHealth Zephyrhills

  • FH Zeph/Dade City Named One of America’s Best Hospitals for Heart Care, Orthopedics, Stroke Centers and Patient Safety three years in a row “2017-2019” by the Women’s Choice Award

  • Leapfrog Hospital Safety Grade A Spring/Fall 2018

  • One of only 35 Hospitals Nationally Named as a Top General Hospital by The Leapfrog Group

  • Four Star Recipient for Coronary Interventional Procedures in 2019 by Health grades

  • First in Florida to earn Advanced Certification for Total Hip and Total Knee by The Joint Commission

Work Hours/Shift:

PRN Days

You Will Be Responsible For:

  • Proactively seeks assistance to improve any responsibilities assigned to their role

  • Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience

  • Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area

  • Meets and exceeds productivity standards determined by department leadership

  • Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime

  • If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements

  • If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and communicating effectively with clinical areas to ensure code coverage. If applicable to facility, knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge of security protocol

  • Actively attends department meetings and promotes positive dialogue within the team

Qualifications

What You Will Need:

  • One year of customer service experience

  • High School diploma or GED

  • Mature judgement in dealing with patients, physicians, and insurance representatives

  • Working knowledge of Microsoft programs and familiarity with database programs

  • Ability to operate general office machines such as computer, fax machine, printer, and scanner

  • Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion

  • Ability to communicate professionally and effectively, both verbally and written

  • Ability to adapt in ever changing healthcare environment

Job Summary:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed .

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Zephyrhills and Dade City

Schedule: Per Diem

Shift: 1 - Day

Travel: AdventHealth Dade City

Req ID: 21030933

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.