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AdventHealth Patient Access Specialist FT Night Heart of Florida in Davenport, Florida

Description

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

Consumer Access Specialist - AdventHealth - HEART OF FLORIDA

Location Address: 40100 US-27 S, Davenport, FL 33837

Work Hours/Shift: Full Time Night (Friday, Saturday 9pm - 7am; Sunday 7pm-7am)

You Will Be Responsible For:

  • Proactively seeks assistance to improve any responsibilities assigned to their role

  • Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience

  • Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area

  • Meets and exceeds productivity standards determined by department leadership

  • Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime

  • If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements

  • If applicable to facility, maintains knowledge of PBX (Switchboard), which includes: answering phones, transferring calls or providing alternative direction to the caller, paging overhead codes, and communicating effectively with clinical areas to ensure code coverage. If applicable to facility, knowledge of alarm systems and protocols and expedites code phone response. Maintains knowledge of security protocol

  • Actively attends department meetings and promotes positive dialogue within the team

    Qualifications

    REQUIRED:

  • One year of customer service experience

  • High School diploma or GED

    PREFERRED:

  • One year of relevant healthcare experience

  • Prior collections experience

  • One year of customer service experience

  • One year of direct Patient Access experience

  • Associate’s degree

    GENERAL SUMMARY:

    Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

    This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Heart of Florida

Schedule: Full-time

Shift: 3 - Night

Travel: No

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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