Your Next Mission is Here

AdventHealth Careers for VeteransConsumer Access Specialist PRN
Denver, CO

All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days Off from Day One

  • Student Loan Repayment Program

  • Career Development

  • Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: PRN

Shift: Day

Location: Porter

The role you'll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions, clears registration errors and edits pre-bill, and other duties as required. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

The value you'll bring to the team:

  • Responsible for registering patients by obtaining critical demographic elements from patients (e.g., name, date of birth, etc.)

  • Confirms whether patients are insured and, if so, gathers details (e.g., insurer name, plan subscriber)

  • Performs Medicare compliance review on all applicable Medicare accounts in order to determine coverage. Identifies patients who may need Medicare Advance Beneficiary Notices of Noncoverage (ABNs). Issues ABN forms as needed.

  • Performs eligibility check on all Medicare inpatients to determine HMO status and available days. Communicates any outstanding issues with Financial Counselors and/or case management staff.

  • Completes Medicare Secondary Payer Questionnaire for Medicare beneficiaries.

  • Properly identifies patients, ensures armband accuracy, inputs demographics information, and secures the required forms to ensure compliance with regulatory policies• Ensures patient accounts are assigned the appropriate payor plans.

  • Ensures all financial assessments, eligibility, and benefits are updated and thorough to support post care financial needs. Uses utmost caution that obtained benefits, authorizations, and pre-certifications are correct and as accurate as possible to avoid rejections and/or denials.

  • Maintains a current and thorough knowledge of utilizing online eligibility pre-certification tools made available.

  • Delivers excellent customer service by contacting patients to inform them of authorization delays 48 hours prior to their date of service and answers all questions and concerns patients may have regarding authorization status.

Qualifications

The expertise and experiences you’ll need to succeed:

Required:

  • High school diploma or equivalent

  • 1 plus years of experience

Preferred:

  • 1year of relevant healthcare experience

  • Prior collections experience

  • One year of customer service experience

  • One year of direct Patient Access experience

  • Associate's degree

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Patient Financial Services

Organization: AdventHealth Porter

Schedule: Per Diem

Shift: 1 - Day

Req ID: 24005013

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Job Snapshot

  • Facility: AH Rocky Mountain

  • Job Schedule: Per Diem

    Pay Range: $18.29 - $26.96

  • Location: Denver, CO

  • Job ID: 24005013

  • Job Family: Patient Financial Services

  • Shift: 1 - Day

Newsweek Most Trustworthy Companies in America 2023
America's Greatest Workplaces for Diversity Newsweek 2024 Plant-A Insights Group
Forbes 2023 The Best Employers for Veterans