Description

All the benefits and perks you need for you and your family:

• Benefits from Day One 

• Paid Days Off from Day One 

• Student Loan Repayment Program 

• Career Development  

• Whole Person Wellbeing Resources 

**Our promise to you: **  

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind, and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.  

Schedule: Day Shift: PRN 

Location: AdventHealth Porter

The role you'll contribute:

The frontline Representative is responsible for fielding and resolving inquiries via phone, chat, and other potential contact methods within the centralized Consumer Experience Center (CxC). Expectations of this role include providing exceptional customer service, striving to anticipate and meet the needs of AdventHealth consumers, treating all consumers and colleagues with dignity and respect, and working collaboratively with colleagues to achieve quality and performance standards. The frontline Representative reports to the department Supervisor and maintains a working knowledge of AdventHealth service offerings, service workflows, and contact center technologies necessary to perform all job functions.

The value you'll bring to the team:

• Demonstrate through behavior AdventHealth's mission, vision, values, and service standards as outlined in the organization's Whole Care Experience training.

• Maintain competence and use critical thinking skills to promptly resolve consumer inquiries within assigned functional area(s)

• Demonstrates empowerment to successfully resolve customer inquiries.

• Adhere to all established workflows, scripting, and department greetings.

• Create delightful customer experience by setting proper expectations and consistently following through with end users.

• Thoroughly document all interactions and consistently update consumer records in the relevant technology system(s)

• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness, and other skills as identified to a variety of customers including consumers, clinic staff, physicians, CxC colleagues, and leaders.

• Achieves individual key department performance objectives such as quality assurance and productivity. Maintain knowledge of CxC and AdventHealth offerings to provide exceptional services.

Qualifications

The expertise and experiences you’ll need to succeed:

Required:

• High school graduate or equivalent

• 1 plus years of experience

Preferred:

• Associate's degree

• Bilingual in Spanish

• Certified interpreter (Spanish)

• Medical terminology knowledge

• One year of experience in a healthcare setting focused on patient care.

• College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Physician Services

Organization: AdventHealth Rocky Mountain

Schedule: Per Diem

Shift: 1 - Day

Req ID: 23032533

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.