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Job Information

AdventHealth Patient Resource Rep PRN in Fletcher, North Carolina


_ Patient Resource Rep – PRN – AdventHealth Hendersonville_

_ Possibility of remote work_

Top Reasons To Work At AdventHealth Hendersonville

Community Involvement

Located in the beautiful mountains of Western North Carolina

Great Benefits

Co-workers that feel like family

Faith Based

* What You Will Be Responsible For: *

  • Answer high volume of inbound calls;

  • Answer on average 80-130 calls per day;

  • Provide excellent customer service to each caller;

  • Answer calls politely, professionally & efficiently;

  • Demonstrate excellent listening skills, patience, empathy and compassion;
  • Maintain a calm demeanor while handling stressful interactions;
  • Troubleshoot caller’s problems and concerns;
  • Access a variety of resources for accurate, complete and appropriate management of calls;

  • Demonstrate flexibility and organization;

  • Navigate a variety of computer-based resources with ease & competence;
  • Assist callers and patients with a variety of needs including:

  • Selecting a new provider, scheduling new patient appointment, & preparing patient for first appointment;

  • Scheduling new and established patient appointments;
  • Assisting patients with patient portal access;
  • Communicating prescription refill requests and other messages to clinic staff;
  • Demonstrate excellent teamwork and communication skills:

  • To help the Patient Resource Team reach and maintain team goals;

  • Develop an excellent working relationship with departments, clinic, and medical staff, to facilitate patient communication and care;
  • Follow all communication protocols;
  • Maintain a strong working knowledge of all computer systems and communication tools associated with the performance of the job including:

  • Computer applications, EMR, communications tools;

  • Phone system and telephony applications;
  • Demonstrate ability to manage multiple computer-based resources and applications, moving easily from one to another to complete tasks;


* What You Will Need: *

  • Excellent Customer Service skills;
  • Strong computer skills;
  • Experience with internet-based applications;
  • Experience with web browsers;
  • Excellent English communication and writing skills;



  • One-year medical experience preferred;
  • Call Center experience preferred;
  • Proficiency in a second language;


  • High school graduate or equivalent required;



  • Medical training preferred;
  • One-year + medical office experience preferred;


  • Any medical certification preferred;

* Job Summary: *

The Patient Resource Team, often the first contact a caller has with AdventHealth Hendersonville, provides a warm, friendly and professional greeting from a Patient Resource Representative. Patience, empathy, compassion and helpfulness are the hallmarks of our team. Callers depend on the excellent, personalized customer service they receive every day, one call at a time.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Marketing & Communications

Organization: AdventHealth Hendersonville

Schedule: Per Diem

Shift: 1 - Day

Travel: No

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.