Job Information

AdventHealth Concierge Coordinator in Hendersonville, North Carolina

Description

All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days Off from Day One

  • Student Loan Repayment Program

  • Career Development

  • Whole Person Wellbeing Resources

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Part time

Shift: Days Mon- Fri 12:30pm - 7pm

Location: 100 HOSPITAL DR, Hendersonville, 28792

The role you’ll contribute: The Concierge serves as a resource for outpatient staff, visitors, and patients to enhance the patient experience. The Concierge creates the WOW experience for outpatients and manages the main lobby of the hospital for visitor information needs. Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in maintaining relationships that are equally respectful to all.

Ensuring that patients are appropriately checked-in for all service lines. Maintains a close working relationship with clinical partners to ensure continual open communication between clinical, ancillary and patient access departments.

The Concierge will perform all activities in compliance with applicable state, federal, or regulatory guidelines

The value you’ll bring to the team

•Greets all patients and assist with patient and visitor needs.

•Checks in patients for all services (i.e., outpatient Radiology, Outpatient Cardiology, inpatient, observation, same day surgery, outpatient in a bed, etc.) and achieves the department specific goal for accuracy

•Tracks patient wait times in real-time.

•Provides the highest level of customer service.

•Coordinates volunteers and student workers for miscellaneous job duties.

•Directs volunteers, students, staff to assist visitor and patient needs at main entrance.

•Reports any delays in registration to supervisor immediately.

•Explains delays to patients and visitors.

•Assists patients and/or visitors with any needs, such as refreshments, magazines, etc.

•Serves as a contact person for hospital information needs, such as physician directories, billing office information, hospital directories, etc.

•Escorts patients to destinations, or coordinates an escort via students, volunteers, staff.

Qualifications

The expertise and experiences you’ll need to succeed:

  • High School Grad or Equivalent; 1+ years experience

  • One year of relevant healthcare experience preferred

  • One year of customer service experience preferred

  • One year of direct Patient Access experience preferred

  • Associate's degree preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Experience

Organization: AdventHealth Hendersonville

Schedule: 1 - Day

Shift: AdventHealth Hendersonville

Req ID: 22032401

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.