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Job Information

AdventHealth Patient Access Lead – Registration – Lake Mary in Lake Mary, Florida

Description

Patient Access Lead – Registration – Lake Mary

AdventHealth Lake Mary seeks to hire a Patient Access Lead who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

The AdventHealth Lake Mary Emergency Room (ER) is an extension of our AdventHealth Altamonte Campus – located just north of Orlando. The 18,000-square-foot facility features state-of-the-art emergency healthcare serving the residents of Seminole County. The 24-bed ER includes an urgent care track to diagnose and treat non-emergent cases more efficiently, an observation unit to closely monitor care for up to 24 hours, and offers emergent care with a helicopter pad onsite. We are proud to be revolutionizing healthcare with visionary leadership and world-class resources.

Department Profile:

The Patient Access Team at AdventHealth Lake Mary includes Outpatient Services and Emergency Department Registration Representatives, as well as their support and management staff. The purpose of the Patient Access department is to secure all information on unscheduled or "walk-in" patients such as those in the Emergency Department or those walking in for x-rays, labs, etc. Their duties include: providing customer service to our patients and the departments of the hospital; obtaining all benefits and precertification information; collecting and prioritizing all insurance information; and, collecting the patient portion of the bill.

Work Hours/Shifts:

Friday through Monday; 12:30p – 11p

Job Summary:

The Patient Access Lead supports department and team by ensuring patients are registered and processed through system protocols accurately and timely. Ensures integrity of patient accounts by working assigned error reports. Anticipates and responds to inquiries and needs of team members and clinical partners as requested, performing general shift lead duties. Ensures team success in meeting and exceeding stated monthly collection and accuracy goals. Constantly ensures a high level of team productivity by proactively reviewing patient volume. Maintains close working relationship with clinical partners to ensure continual open communication, aiding in meeting discharge interviewing goal. Actively participates in exemplary customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

Knowledge, Skills, Education, & Experience Required:

  • Understanding of HIPAA privacy rules and adroit ability to use discretion when discussing patient related information that is confidential in nature

  • Working knowledge of Microsoft programs and familiarity with database programs

  • Ability to operate general office machines such as computers, facsimiles, copiers, and scanners

  • Ability to effectively learn and perform multiple task, and organize work in a systematic and efficient fashion

  • Ability to communicate professionally and effectively in English, both verbally and in written form

  • Ability to be responsive to an ever-changing matrix within the hospital

  • Skilled to mentor and coach team members for optimal success

  • Knowledge of computer programs, such as Cerner (Preferred)

  • Basic knowledge of medical terminology (Preferred)

  • Exposure to insurance benefits; ability to decipher insurance benefit information (Preferred)

  • Bilingual in English and Spanish (Preferred)

  • Associate’s degree and/or higher level education, or completed coursework, in Health Services Administration or other related medical or business field

  • One (1) year minimum within Patient Access department

  • One (1) year collections experience

  • One (1) year leadership experience within healthcare and/or related field

Licensure, Certification, or Registration Required:

  • Certified Healthcare Access Associate via National Association of Healthcare Access Management (Preferred)

Job Responsibilities:

Demonstrates through behavior AdventHealth’s core Values of Keep Me Safe, Love Me, Make it Easy, and Own it

  • Serves as the “supervisory”/first point of contact within respective registration areas in an effort to provide optimal support and resolve challenges that may arise. Accountable for maintaining a working relationship with clinical partners to ensure open communication between clinical, ancillary and patient access departments. Responsible to stay in communication with leadership regarding all aspects of operations and staffing. Escalates unresolved challenges to next-level leadership in a timely manner, as needed, and ensures prompt and appropriate resolution. Presents written and verbal directions to employees to ensure they are well-informed about their performance and job requirements as indicated.

  • Supports department and team by ensuring patients are registered and processed accurately and timely in order to meet wait time goals and door-to-doctor goals established by AdventHealth. Ensures integrity of patient accounts by working assigned error reports and auditing team members accounts as directed by leadership. Communicates with team members and leadership the educational needs for improvement related to processes and work flows via email or team meetings. Trains and assists new hires in successfully meeting 90-day productivity standards.

  • Provides team members with tools and training needed to assist in meeting accuracy standard goals, minimize department registration errors, rejections, and avoidable denials. Ensures team’s accuracy while working patient accounts, and provides assistance as needed in insurance identification and selection. Ensures accuracy for required protocols associated with insurance selection, including ensuring authorization requirements and timely discharge are facilitated and reimbursements are maximized. Holds team accountable for creating accurate good faith estimates in an effort to maximize up-front cash collections, in addition to, adding collection documentation where required. Ensures team members understand the importance of properly identifying patients and inputting demographics information, as well as, properly securing the required forms to ensure compliance with regulatory policies through shadowing team members. Adheres to HIPAA guidelines when handling patient information, and trains and educates team members on HIPAA.

  • Ensures a high level of team productivity by proactively reviewing tracking board for shifts in volume, visiting registration areas, and offering additional assistance as required. Ensures team members are seeking out patients for timely account follow up and completion, minimizing amount of turnover to next shift, and minimizing patient wait times. Uses utmost caution in patient and employee safety by following established guidelines, such as hand washing and following contact precautions.

  • Assigns and/or re-assigns registration positions as volumes increase or staffing issues arise. Provides timely and continual coverage of assigned work areas in order to offer prompt patient service and be available for all clinical partner’s registration needs. Arranges scheduled relief coverage and monitors staff’s daily attendance and tardiness. Limits use of overtime by monitoring productivity. Documents employee performance and attendance as assigned by management. Ensures, on a daily basis, that team is prepared to begin work immediately by being at workstation as scheduled by department leadership. When working Guest Services: maintains up to date and thorough knowledge of assigned AdventHealth campus and phone numbers in order to provide guests and patients the most accurate information and directions possible. Promotes a safe work environment by following through with ID badging system of guests after hours, as required.

  • Ensures team success in meeting and exceeding stated monthly collection goals. Provides encouragement, education, and training to motivate team members in collections and reviews all collection reports timely, as assigned by leadership. Ensures team is utilizing current price estimation tools. Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs. Performs cashiering functions, such as, daily batching and cash reconciliation with accuracy in support of the pre-established legal and financial guidelines of AdventHealth. Maintains schedule flexibility and exhibits effective time management skills.

  • Ensures team success in meeting and exceeding stated monthly collection goals. Provides encouragement, education, and training to motivate team members in collections and reviews all collection reports timely, as assigned by leadership. Ensures team is utilizing current price estimation tools. Ensures all financial assessments, eligibility, and benefits memos are clear, updated and thorough to support post care financial needs. Performs cashiering functions, such as, daily batching and cash reconciliation with accuracy in support of the pre-established legal and financial guidelines of AdventHealth. Maintains schedule flexibility and exhibits effective time management skills.

  • Maintains strong working knowledge of all online eligibility tools, as well as knowledge on how to interpret insurance benefits and is able to train staff and aid in securing the maximum financial responsibility due at the time of service. Proactively seeks assistance to improve collections of team, as needed. Reviews all collection reports timely, as assigned by leadership. May perform cashiering functions and other duties as required in support of the pre-established legal and financial guidelines of AdventHealth.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Patient Access Lead opportunity with AdventHealth Lake Mary and apply online today.

Job Keywords:

Patient Access Lead, Registration, Lake Mary

Job: Patient Financial Services

Primary Location: US-FL-Lake Mary

Position Location Lake Mary ED

Organization AdventHealth Central Florida

Schedule Full-time

Shift Day

Job Level Entry Level

Education Level Associate's Degree

Travel No

Job Posting Jun 13, 2019, 1:27:38 PM

Req ID: 281863

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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