AdventHealth Activation Support Analyst @ AHMG I-Extend Physician cc3657 in Maitland, Florida

Description

AdventHealth Medical Group is a coalition of nearly 2,000

physicians, residents, fellows and faculty members. This comprehensive network

spans 9 states - offering you an unparalleled continuum of care across the

country. From primary care doctors to pediatricians and surgical specialists,

we have physicians for every age and every stage of life. From the Rocky

Mountains to the Florida Coast, AdventHealth Medical Group offers you

consistent, collaborative and compassionate health care .

Activation Support Analyst

GENERALSUMMARY :

The

Activation Support Analyst, reporting to the Senior Director of Strategic

Clinical Initiatives, provides outstanding customer service for

registration/scheduling and electronic medical records (EMR) in the Athena and

Cerner systems, and accepts responsibility in maintaining relationships that

are equally respectful to all. The Activation Support Analyst serves AdventHealth

Medical Group by becoming a super user of the registration/scheduling and the

EMR modules in Athena and Cerner.

PRINCIPAL DUTIES AND JOBRESPONSIBILITIES :

  • Proctor

classes for end users on registration / scheduling and EMR systems

  • Prepares

training classes by:

  • Staging

patient scenarios

  • Creating

and tracking sign-in sheets

  • Maintaining

list of parking lot items to follow-up on

  • Assists

in the end-user’s education, staff development, and success

  • Responds

to customer requests via ServiceNow tickets, adhering to organizational SLA

  • Reviews

metric reports (such as Sentinel Metrics, After-Hours, Care-Checks,

Productivity) and documents findings into tracking spreadsheet

  • Activates

and supports provider’s offices upon request, during defined implementation

phase

  • Assists

with support of projects upon request

KNOWLEDGE AND SKILLS REQUIRED :

  • Possesses

effective verbal and written communication skills

  • Possesses

strong conflict resolution skills

  • Self-motivated

requiring limited management supervision

  • Understands

Medical Terminology

KNOWLEDGEAND SKILLS PREFERRED:

  • Familiarity

and understand of EMR systems

EDUCATIONAND EXPERIENCE REQUIRED :

  • High

School diploma or equivalent

EDUCATIONAND EXPERIENCE PREFERRED:

  • Medical

Assistant experience

LICENSURE,CERTIFICATION OR REGISTRATION REQUIRED :

  • N/A

LICENSURE,CERTIFICATION OR REGISTRATION PREFERRED:

  • Medical Assistantcertification / registration

We hope you are

interested to develop your healthcare career in our dynamic faith based

organization. Our Mission is to extend the healing ministry of

Christ. Our employees are welcomed to join our Spiritual Ambassador

Program which highlights our dedication to each other and our community.

A Spiritual Ambassador

is one who: Loves & Cares, Prays & Listens, Comforts &

Supports and Encourages & Smiles.

While living our

mission, Spiritual Ambassadors create a culture of caring within our practices

through various activities. They minister to co-workers and patients, helping

them experience trust, belonging and hope.

AHMG Recruitment Team is

here to support your career search and goals. Together, we can explore

the many opportunities that fit your life. We offer excellent working

conditions that help you maintain a positive attitude and work/life

balance. We value wellness of mind, body and spirit of all our employees.

Our competitive benefits cover:

Health and Wellness:

-Health, Dental, and Vision

-Life, Disability, and Supplemental

Insurance

-Cancer and Specified Diseases Plan

-Paid Days Off

-Healthy 100 Employee Program

-Tobacco-Free Campus

-Wellness Screenings

FINANCIAL Tools and Plans:

-Educational Assistance

-Retirement Plan

-Direct Deposit

-Credit Union

Community Initiatives:

-Adopt a Family

-Backpacks for Kids

-Mission Trips

-Blood Drives

Additional Benefits:

-Employee Assistance Program

-Employee Discounts

-Various Onsite Services and

Amenities

-Spiritual Ambassadors

-Service Awards

ADVENTHEALTH MEDICAL GROUP ISCOMMITTED TO PROVIDING EQUAL EMPLOYMENT OPPORTUNITY TO ALL QUALIFIED EMPLOYEESAND APPLICANTS FOR EMPLOYMENT WITHOUT REGARD FOR RACE, CREED, COLOR, SEX, AGE,NATIONAL ORIGIN, HANDICAP, MARITAL STATUS, STATUS WITH REGARD TO PUBLICASSISTANCE, OR VETERAN STATUS, AND IN COMPLIANCE WITH FEDERAL, STATE, AND LOCALLAWS, AND IS A DRUG-FREE WORKPLACE.

Job: Information Technology

Primary Location: US-FL-Maitland

Organization AdventHealth Medical Group Central FL

Schedule Full-time

Shift Day

Job Level Staff / Associate

Education Level High School Diploma / GED

Travel Yes, 25 % of the Time

Job Posting Feb 20, 2019, 8:36:46 AM

Req ID: 277075

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.