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AdventHealth ADVENTHEALTH CENTRA CARE - REFERRAL SPECIALIST - MAITLAND in Maitland, Florida

Description

GENERAL SUMMARY:

The Referral Specialist, under general supervision, is

responsible for receiving and processing referral requests in a centralized

call center environment. Processes medical

record requests pertinent to the referrals. Serves as a liaison between

patients, providers, and other health care facilities in regards to referrals

and appointment scheduling.

PRINCIPLE DUTIES AND JOBRESPONSIBILITIES :

  • Demonstrates through behavior FL Hospital’s Core

Values of Integrity, Care, Balance, Excellence, Stewardship and Teamwork

  • Telephonically manages referrals for patients from

Centra Care providers across all regions where Centra Care is present while

adequately prioritizing the referrals based on referral acuity

  • Responsibe for maintaining internal

and external excellent customer relationships

  • Assists physician

offices, imaging and rehab facilities to meet the referral needs of the patient

by timely telephone, e-mail, text

communication and/or faxing of medical records from Centra Care visits

  • Follows up as

needed with patients via phone or e-mail, to ensure patients’ health issues have

been adequately handled

  • Expedites,

documents and tracks incoming and outgoing referral information for Centra Care

facilities in Referral application and other applications as needed

  • Answers inbound

calls in referral queues responding to patients, employers, clients, Center

staff, & Physicians

  • Answer the Care

Coordination Center call line to handle Lab Care appointments and other general

help questions for the Florida Hospital Ambulatory Services

  • Maintains call

center metrics and standards as required by the department.

  • Updates contact

information for employer-clients, insurance carriers, and physicians for

referral purposes. Understands that all

client and carrier information is the intellectual property of Centra Care and

or the BHS Referral Dept. and is not to be removed from the work area.

Performs other duties as requested by the

department Manager

Qualifications

KNOWLEDGE AND SKILLSREQUIRED:

  • Ability to

communicate by reading, writing legibly, speaking and comprehending English

effectively in order to carry out job requirements

  • Proficiency with Microsoft Office Suite (Outlook, Word, Excel)

  • Exceptional

customer service

  • Ability to

operate a computer, copier, fax and scanner

  • Ability to

establish and maintain effective working relationships with patients,

employees, and others of diverse backgrounds

KNOWLEDGE AND SKILLS PREFERRED:

  • Basic

understanding of health insurance plans

  • Ability to

read/understand basic content in a medical record

  • Ability to

comprehend and adapt to new software applications

EDUCATION AND EXPERIENCEREQUIRED:

  • High school

diploma or equivalency

  • Medical

Terminology

EDUCATION AND EXPERIENCE PREFERRED:

  • Ability to

telephonically engage customers

  • Experience in a

call center environment

LICENSURE, CERTIFICATION ORREGISTRATION REQUIRED:

  • N/A

LICENSURE,CERTIFICATION OR REGISTRATION PREFERRED:

  • N/A

Job: Administrative / Business Support

Primary Location: US-FL-Maitland

Organization AdventHealth Centra Care

Schedule Full-time

Shift Day

Job Level Entry Level

Education Level High School Diploma / GED

Travel No

Job Posting Apr 2, 2019, 9:48:23 AM

Req ID: 279107

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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