Job Information

AdventHealth Consumer Experience Business Partner in Maitland, Florida

Description

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days Off from Day One

  • Career Development

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Day

The community you’ll be caring for:

Location: 901 N. Lake Destiny Rd., Maitland, FL 32751

  • Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

  • serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

  • AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

  • We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

The Consumer Experience Business Partner is responsible for managing internal initiatives for an assigned business unit which drives Advent Health’s Integrated Health Services (IHS) strategic goals and supports Adventist Health System’s (AHS) Consumer Experience strategy. The Business Partner works in collaboration with their assigned Business Unit Leaders, Operational Partners, Integrated Health Services Leadership, Advent Health Acute Care Services and Adventist Health System.

The value you’ll bring to the team:

  • Serves as the lead for communicating and educating on Consumer Experience trends, results, and evidenced-based best practices for assigned business unit.

  • Coaches assigned business unit leaders to deliver on the AHS brand promise & Service Standards through execution of all service initiatives and programs, education, action planning, communication, and employee engagement.

  • Provides tactical guidance to operational leaders to improve Consumer Experience performance with an intent focus on low-performing metrics.

Qualifications

The expertise and experiences you’ll need to succeed:

Minimum Qualifications:

  • Bachelor’s Degree in Healthcare, Business Administration, Communications, Psychology, or related field

  • Three years of experience in Healthcare

  • Two years of experience in Consumer/Patient Experience, Learning & Organizational Development, Operations, or Project Management

  • Ability to build and maintains strong rapport with assigned business unit leadership and all key stakeholders

  • Strong organizational skills, self-directed, with ability to manage multiple priorities/projects

  • Highly skilled public speaker with ability to effectively communicate and influence via oral and/or written formats to small and large groups of leaders, physicians and frontline staff

  • Excellent interpersonal skills with the ability to lead, facilitate, consult, research and educate

  • Problem solving and listening skills with the ability to coach, mentor and motivate

  • Highly skilled in working with data and technology

  • Proficiency in Microsoft Office Suite

Preferred Qualifications:

  • Master’s Degree in Healthcare, Business Administration, Communications, Psychology or related field

  • Two years of experience in outpatient settings such as physician practices, retail clinics and outpatient services

  • Certification in training and/or human performance improvement such as Certified Professional in Learning and Performance (CPLP) and/or Human Performance Improvement Certification (HPI) issued by Association of Talent Development, University Sponsored Curriculum, Development Dimensions International Certification (DDI), The Beryl Institute Certified Patient Experience Professional (CPXP)

  • Knowledge of clinical operations; safety, regulations, processes, finance

  • Ability to teach, translate, and interpret patient satisfaction analytics by generating reports and dashboards

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Experience

Organization: AdventHealth Orlando

Schedule: 1 - Day

Shift: AdventHealth Orl Support

Req ID: 22024833

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.