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AdventHealth Pre Access Pre Registration Specialist FT Days in Maitland, Florida


Description

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!
 
Pre Access Pre Registration Specialist - AdventHealth - MAITLAND
Location Address: 900 Winderley Place, Maitland
 
Top Reasons to work at AdventHealth - MAITLAND
  • Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. 
  • The Maitland Office Plaza houses our highly skilled teams that support our hospital system including Marketing, Patient Financial Services, Revenue Management, the Credit Union and Human Resources. 
  • The Trickel Building, a two-story office structure, creates an atmosphere of health and healing, with a healthy-style café and quaint chapel. 
  • The main lobby is filled with lush greenery and a light trickle of water, creating a holistic environment.

Work Hours/Shift:   Full Time Days 
 
You Will Be Responsible For:
  • Ability to use discretion when discussing personnel and patient related issues that are confidential in nature
  • Responsive to ever-changing matrix of hospital needs and acts accordingly
  • Self-motivator, and quick thinker
  • Proficient in Microsoft Office Programs such as Outlook, Word, and Excel
  • Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing
  • One (1) year experience in Patient Financial Services, Patient Access, Customer Service or related area (registration, finance, collections, customer service, medical office, or contract management)
  • Associate’s Degree and/or higher-level education or completed coursework (preferred)
Job Responsibilities:

Demonstrates through behavior AdventHealth’s Core Values of Keep Me Safe, Love Me, Make it Easy, and Own it as outlined in the organization’s Performance Excellence Program.

  • Prior to services being rendered, verifies required financial and demographic information by phone interview in a professional manner, demonstrating a regard for dignity of all patients and family members. Ensures all financial obligations are communicated to patients clearly, are updated on the account, and are detailed to ensure expeditious processing of patient accounts at time of visit.
  • Appropriately collects and sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Documents all attempts for collections, using approved verbiage, timely and consistently. Proactively seeks assistance to improve collections.
  • Performs and processes accurate Pre-Registration procedures to meet the needs of Patient Access and Patient Financial Services Department to ensure expeditious and accurate payments on patient accounts, and meeting productivity standards established by leadership.
  • Meets or exceeds audit accuracy standard goal determined by Patient Access leadership. Ensures integrity of patient accounts, entering accurate data, and documenting all attempts made to collect and obtain missing documentation.
  • Maintains strong working knowledge of dialer system. Makes productive use of “after call time” by completing accounts as defined by leadership and standards of overall time and pause time under defined standard of dialer system reporting tool.
  • Expedites close of patient calls within time frame goal established by department leadership, completing all data entry verification of information and collections during patient call.
  • Maintains a current and thorough knowledge of utilizing online and system tools available, working from manual reports during system downtime. Maintains sign-on access to online tools to provide consistent service to patients, clinical partners, and Patient Access team members. Assists Pre-Access staff with team reports and projects to maintain team and individual productivity standards and goals.
Adheres to HIPAA regulations by verifying information to determine caller authorization level receiving information on account. 

Qualifications
What You Will Need:
Required:
  • Ability to use discretion when discussing personnel and patient related issues that are confidential in nature
  • Responsive to ever-changing matrix of hospital needs and acts accordingly
  • Self-motivator, and quick thinker
  • Proficient in Microsoft Office Programs such as Outlook, Word, and Excel
  • Proficiency in performance of basic math functions, capability of communicating professionally and effectively in English, both verbally and in writing
  • One (1) year experience in Patient Financial Services, Patient Access, Customer Service or related area (registration, finance, collections, customer service, medical office, or contract management)
Preferred:
  • Associate degree and/or higher-level education or completed coursework
Job Summary:

The Pre-Access Pre-Registration Specialist, directly communicates with patients telephonically to verify patient demographics and insurance information. Ensures all financial obligations are communicated to patients clearly, are updated on the account, and are detailed to ensure expeditious processing of patient accounts at time of visit. Appropriately collects and/or sets payment arrangements with patients or their representative, scheduling payments on deposits due, which may include screening of patients for enrollment in available credit option programs. Meets or exceeds audit accuracy standard goal determined by Pre-Access Leadership. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Adheres to AdventHealth Corporate Compliance Plan and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. 



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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