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AdventHealth Careers for Veterans Transplant Collections Coordinator Billing/Collections/Denials
Maitland, FL


All the benefits and perks you need for you and your family:

  • Benefits from Day One

  • Paid Days Off from Day One

  • Career Development

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time, Remote but onsite first 60 days

Shift : M-F Days

The role you’ll contribute:

This position is responsible for the review, financial analysis, negotiation, billing, and collection efforts of all AdventHealth Transplant cases in the Central Florida Region. In-depth understanding of payer contracts related to the appropriateness of billing the payer directly and or globally is required. Actively participates in the contract negotiations including but not limited to market research and rate analysis for payer contracts for solid organ and bone marrow transplants. Transplant patient case billing/follow-up is done within contracted timeframes. The individual will work closely with patients, hospital staff, insurance companies, and other external organizations to ensure timely and accurate payment for transplant procedures. Responsible for knowledge of service line specifics for each Transplant Center.

The value you’ll bring to the team:


· Sets up and maintains patient files for transplant accounts within expected timeframes of notice of a new patient.

· Updates and disseminates critical patient account information to internal and external customers such as Florida Institute for Cellular Therapy, Florida Hospital Transplant Institute, Cedar Gate (global billing vendor), Patient Financial Services and other treating providers.


· Accurately assesses appropriateness of all incoming provider claims and documents in patient account.

· Resolves any payment variances directly and in a timely manner with the payer or payer network representatives.


· Validates reimbursement to providers in accordance with provider Agreements.

· Responsible to produce and review all account transaction reports.


· Effectively communicates with staff, leadership, payers, providers, and, as applicable, with patients in a professional and courteous manner.

· Coordinates and leads meetings with internal partners such as other Managed Care teams, Florida Institute for Cellular Therapy, Florida Hospital Transplant Institute, Cedar Gate (global billing vendor), Patient Financial Services, Physician groups and other AdventHealth departments to provide a forum and effectively discuss and resolve issues, initiate operational improvements, and share information.


· Accurately and timely closes patient accounts, balancing all revenue and expenses.

· Accurately and timely documents all information in summary sheets, spreadsheets and applicable systems.

· Manually document and post payer payments by recording provider payment checks and electronic fund transfer (EFT) in billing and accounting system. Reports information to Accounting monthly.

Initiates the Payment Authorization Voucher process with the Accounting Department.


· Actively participates in provider and payer Global contracting and negotiations including research and rate analysis.

· Negotiates and prepares Letters of Agreement (LOA) with non-contracted providers, payers and employer groups. Ensures terms of fully executed LOA’s are distributed to all pertinent parties.


· Maintains all aspects of Accounts Receivable for global and direct bill payers including re-classing accounts, contractual adjustments and follow-up codes.

· Facilitates the flow of payment from payer to provider and addresses any issues that arise.

· Initiates and directs scheduled meetings with Transplant Center physicians and administrative members to review existing and upcoming transplant cases, resolve identified issues, and identify process improvement opportunities.

· Performs Transplant account audits for team members and provides feedback and additional training to the staff as needed.


· Deals discretely with confidential information concerning AdventHealth affairs and documents. Releases confidential information only with approval from leader(s) with no exceptions. Refrains from discussing business with those who do not have a need to know.

· Complies with corporate confidentiality procedures.

· Deals with patient information in a sensitive manner to ensure respect and privacy for patient and expedites handling of patient related issues.


The expertise and experiences you’ll need to succeed :


· Bachelor’s degree or 4 years of transplant experience

· Five years in healthcare or insurance

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 23020242

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Job Snapshot

  • Job Schedule: 900 WINDERLEY PL

    Pay Range: $17.82 - $26.73

  • Location: Maitland, FL

  • Job ID: 23020242

  • Job Family: Patient Financial Services

  • Shift: 1 - Day

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