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AdventHealth Financial Counselor Full Time Day in Ocala, Florida


Financial Counselor Full Time Day AdventHealth Ocala

Location Address: 1500 SW 1st Ave Ocala, Florida 34471

Top Reasons To Work At AdventHealth Ocala
  • Horse Capital of the World
  • Driving distance to Gainesville, St. Augustine, Orlando, Tampa, Sarasota
  • Part of the community since 1898, providing healthcare to Marion County for over 120 years
  • Florida Hospital Ocala offers a broad spectrum of services, with programs that are nationally recognized and accredited
  • Spectacular springs throughout the county
Work Hours/Shift:
Full Time Day Monday – Friday 8:00am to 4:30pm


 You Will Be Responsible For:
  • Reviews all new IP admissions and observations from prior day(s) to determine the patient's insurance status, confirming eligibility and benefits available for the current visit.
  • Research outstanding balances and previous bad debt for inpatient account and follow up timely.
  • Works in coordination with ESS, authorization team and case management staff to identify and financially secure any patient with a self-pay balance.
  • Visits all inpatient and observations patients who are anticipated to have a self-pay balance at bedside to financially secure each encounter.
  • Requesting deposit based on the benefits quoted by insurance carrier (copay, deductible, and co-insurance). Requests deposits on all self-pay patients ($1500/day med/sur). Patients in critical care areas should not be visited for the purpose of requesting deposits until they have been moved to a lower level of care.
  • Monitors daily/weekly reports for opportunities to identify patients with possible financial needs.
  • Reviews daily ADT worklists/reports to ensure all patients admitted are financially cleared.
  • Makes 2nd and 3rd attempt to visit inpatient/observation accounts for collections.
  • Consistently meets POS collections goals every month.
  • Will make every effort to collect all monies due to hospital at time of service. Completes and mails a financial responsibility letter to any patient who discharges without financial clearance after hours.
  • Establishes monthly payment plan based on the estimated patient portion due based on current repayment policy in order to financially clear the encounter.
  • Reports daily to department manager/director on progress and problems.
  • Documents progress in patient accounts using the registration application and procedure.
What You Will Need:
  • Communications skills are a must/plus, incumbent must be able to function effectively under stress.
  • Must be able to work independently and follow all policies/procedures.
  • Able to identify HMO plans.
  • Familiarity with software packages and navigation techniques.
  • Excellent human relations skills-ability to work with patients and families in stressful situations.
  • High school diploma or equivalent required
  • One year of patient financial services required
  • One year experience with insurance plans.
Job Summary:

The primary role of the financial counselor is the financial assessment and financial clearance of all patients with balances due, either balance after insurance or true self-pay. The financial counselor will establish repayment of the patient portion due based on established repayment guidelines.. The financial counselor will request deposits from all patients with a patient portion due. The financial counselor meets established goals set forth for the role

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.