AdventHealth Pre-Registration Representative Full Time Day in Orange City, Florida


Pre-Registration Representative AdventHealth Fish Memorial

Location Address: 1055 Saxon Boulevard Orange City, Florida 32763

Top Reasons To Work At AdventHealth Fish Memorial

Career growth and advancement potential

Health Insurance Coverage

Great benefits such as: Educational Reimbursement

Work Hours/Shift:

Full Time, Day

You Will Be Responsible For:

  • Pre-registers scheduled patients by gathering all patient demographic and financial information.

  • Enters pre-registration information for patients using online pre-registration, validates complete information is obtained and contacts patients for missing or incomplete information.

  • Ensures accurate use of the hospital system and proper identification of each patient by searching the hospital system by social security number, last name, first name and date of birth for previously assigned numbers as documented by HIM.

  • Verifies insurance eligibility and benefits. Obtains and validates applicable pre-certifications and authorizations.

  • Enters correct financial class and payer codes. Enters correct clinical information regarding physician, complaint, and diagnosis. Computes patient liability and completes medical necessity checks, as applicable.

  • Communicates and initiates patient liability collections. Prepares all appropriate documentation for pending date of service. Ensures physician orders are obtained and alerts Registration of potential issues prior to patient arrival.

  • Alerts Financial Advocates of accounts with financial clearance issues.


What You Will Need:


  • Most work is competitive and new situations arise frequently which require good judgment in the application of policies and procedures.

  • Must demonstrate good planning, attention to detail, and take initiative to resolve immediate or urgent problems.

  • Must be able to coordinate multiple projects at the same time and maintain a positive and professional demeanor

  • Must be a quick learner and have excellent memory in order to process registrations in a courteous, professional, and timely manner.

  • Must have good interpersonal skills and knowledge of medical terminology. Must be able to effectively communicate professionally in English both orally and in writing, as well as proficiency in the performance of basic math functions.

  • Must have typing skills of at least 45 wpm.


  • A high school diploma or the equivalent is required.

  • Two years of experience in Pre-Access, Patient Access, Admission or Hospital Business office required.

  • An Associate’s Degree is preferred.

  • College course or the equivalent in computer programs (Outlook, Word, Excel, Power Point) is encouraged.

  • Some experience in a hospital Pre-registration or Registration area is preferred. Physician office experience considered beneficial as well.

Job Summary:

The Pre-Access representative is responsible for gathering patient and guarantor demographic and insurance information; verifying insurance eligibility and benefits, ensuring pre-certifications and authorizations is obtained and validated; computing, communicating and initiating patient liability collections and initiating the financial clearance process for scheduled patients.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.