AdventHealth Careers for Veterans

Job Information

AdventHealth ADVENTHEALTH OUTPATIENT IMAGING - FRONT DESK RECEPTIONIST-PRINCETON in Orlando, Florida

Description

GENERAL SUMMARY:

Reporting to the Center

Manager, this position (FLSA Status:

Non-Exempt) is accountable for

providing services to patients, referring physicians, visitors and internal

customers by answering phones, scheduling appointments, cheerfully greeting and

registering patients along with performing other duties as assigned. The Front Desk Receptionist assures that

services are administered using professional standards with a strong focus on

customer service excellence and remains self-motivated to increase level of

understanding and knowledge of the field, insurances and new procedures as they

evolve. In addition to the expectations

listed below, the Front Desk Receptionist will support other center/company

needs directed. Actively participates in outstanding customer service and

accepts responsibility in maintaining relationships that are equally respectful

to all.

PRINCIPLE DUTIES AND JOBRESPONSIBILITIES :

  • Cheerfully greets, arrives and checks patients in for scheduled for

imaging services.

  • Ensures pre-certification/verification has been obtained on all exams

with patient’s insurance company.

  • Waivers-knowledge of insurance carriers for example; Medicare, and

procedures that require waivers and obtaining authorization if needed prior to

appointment. Responsible to have the

patient sign, or explain to the patient, and to forward the waiver to the

billing for processing

  • Processes payments for co pays/deductibles/co-insurance.

  • Answers phones and handles calls in an efficient and friendly manner.

  • Schedules patient examinations over the phone and for “walk-in”

patients.

  • Handles “release of information” requests for patients, referring

offices, other medical facilities, attorneys & insurance companies.

  • Arranges transportation and interpretation services for patients when

appropriate.

  • Verifies physician order for procedure, diagnosis and exam specifics

matches the exam we will be performing

  • Ensures that the referring physician on the order matches what is in

the RIS system, if not updates this accordingly within workflow, appointment

and demographics.

  • Thoroughly reviews all patient history form, checklist and consent

forms to ensure completion prior to sending back with technologist

  • Completes work to the level of expectation in a timely and efficient

manner

  • Maintains an efficient and organized workflow process while keeping

physical workspace clean and clutter-free

  • Serves as a liaison between center staff and our customers.

  • Performs daily preparation for next business day to ensure smooth

operations.

  • Provides timely, accurate and complete documentation of all patient information

within RIS.

  • Complies with QA standards

KNOWLEDGE AND SKILLSREQUIRED:

  • Ability to work in a team

setting, as well as, independently

  • Ability to prioritize and

manage simultaneous assignments with frequent interruptions while paying close

attention to the details

  • Ability to work well under

pressure with deadlines - sense of urgency

  • Ability to work in a

fast-paced environment with a variety of personalities and work styles

  • Ability to be flexible in

schedule and adaptable to constant change

  • Ability to handle details

with accuracy

  • Ability to learn computer

software programs

  • Skill with interpersonal

relationships and ability to effectively interact with all levels of staff and

outside contacts

  • Skill in organizing and

prioritizing of work, and following assignments through to completion

  • Skill with data analysis and

figure aptitude with a high level of accuracy

  • Skill in written and verbal

communication

KNOWLEDGE AND SKILLS PREFERRED:

  • N/A

EDUCATION AND EXPERIENCEREQUIRED:

  • Minimum- high school graduate

  • Working knowledge of Microsoft Office products

  • Ability to operate a computer terminal

  • Ability to type 50 wpm

EDUCATION AND EXPERIENCE PREFERRED:

  • Medical terminology and office background

LICENSURE, CERTIFICATION ORREGISTRATION REQUIRED:

  • N/A

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:

  • Annual

EKG education (provided)

  • Site Specific

Schedule: Sun 7:15a-3:45p, Mon -Thurs 6:30a-3p

Job: Administrative / Business Support

Primary Location: US-FL-Orlando

Organization AdventHealth Centra Care

Schedule Full-time

Shift Day

Job Level Entry Level

Education Level High School Diploma / GED

Travel No

Job Posting May 2, 2019, 8:28:36 AM

Req ID: 280377

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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