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Job Information

AdventHealth AHU.Student Worker Assistant.Enrollment in Orlando, Florida

Description

AdventHealth University, a Seventh-day Adventist institution, specializes in the education of professionals in healthcare. Service-oriented and guided by the values of nurture, excellence, spirituality, and stewardship, the University seeks to develop leaders who will practice healthcare as ministry.

PRIMARY CUSTOMERS, PARTNERS, AND TEAM:

At AdventHealth Univeristy (AHU), our primary customers are students, prospective students, parents, faculty, and staff. Our partners are physicians, allied health clinicians, other employees of AdventHealth, Colleges, Local Adventist Academies & Public Schools Guidance Teams.

GENERAL SUMMARY:

The Student Worker – Student Assistant will primarily be at the front desk in Enrollment/Admissions and managing the operator for the campus. Daily duties and responsibilities include communicating with prospective and current students through phone calls, text messages and emails. Support Enrollment and Admission with any additional tasks. Greet & provide exceptional customer service to our guests at the Front Desk. Engage in some special events outside of office hours. Candidates must be currently registered and enrolled as a student at AHU. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

KNOWLEDGE AND SKILLS REQUIRED:

  • Proficient use of computers

  • Excellent organizational skills

  • Excellent oral and written communication skills

  • People-oriented, self-motivated, process-oriented

  • Proficient in Microsoft Office applications

  • Able to maintain strict adherence to discretionary and confidentiality practices

  • Customer service experience

  • Must be currently registered and enrolled as a student at AHU

KNOWLEDGE AND SKILLS PREFERRED:

  • Experience in communications, customer service and/or hospitality.

  • Bilingual

  • Prior use of Goldmine or any other customer relationship management system (CRM)

EDUCATION AND EXPERIENCE REQUIRED:

  • Current acceptance as an AHU student

EDUCATION AND EXPERIENCE PREFERRED:

  • N/A

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:

  • N/A

LICENSURE, CERTIFICATION, OR REGISTRATION PREFERRED:

  • N/A

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

Demonstrates behaviors at AdventHealth Univeristy in harmony with our Core Values - Nurture, Excellence, Spirituality, and Stewardship.

  • Ensures phone lines for campus are being answered.

  • Conducts phone calls for prospective, applicants, and newly admitted students.

  • Ensures student and prospect data accuracy and integrity in Goldmine (CRM).

  • Greets & provides exceptional customer service to our guests at the Front Desk.

  • Schedules and confirms appointments and interviews.

  • Supports Enrollment Counselors and Admissions team members.

  • Builds and maintains quality interactions with Faculty and Staff members.

  • Scans for security threats while on Front Desk duties.

  • Represents the department and abides by Enrollment and Admissions code of conduct and hospitality standards at all times.

The above statements reflect the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. Responsibilities are subject to change.

Job: Other Non-Clinical Professional

Primary Location: US-FL-Orlando

Position Location AdventHealth University

Organization AdventHealth Central Florida

Schedule Per Diem

Shift Day

Job Level Entry Level

Education Level High School Diploma / GED

Travel No

Job Posting Aug 21, 2019, 1:44:07 PM

Req ID: 284867

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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