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Job Information

AdventHealth Bilingual Call Center Representative Gastroenterology Hepatology Orlando FT Days in Orlando, Florida

Description

Call Center Representative AdventHealth Medical Group

Location Address: 2415 N Orange Ave, Ste 200, Orlando, FL

Top Reasons to work at AdventHealth Medical Group

  • Faith based & mission driven organization
  • Central Florida’s premier multi-specialty medical group
  • Comprehensive Employee Benefits such as Educational Reimbursement
  • CREATION Health employee wellness and lifestyle programs
  • Positive working climate to support a work life balance

Work Hours/Shift: Mon-Thurs: 7:45a-5:00p, Fri: 7:45a-1:30p

You Will Be Responsible For:

  • Communicates in a cordial, professional manner with patients via phone.
  • Transfers incoming callers to appropriate department / location when necessary.
  • New patient registration (inputting demographic information, insurance information, etc.).
  • Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule lists
  • Updates computer referring physician data base.
  • Works with online scheduling system and EHR.
  • Verifies patient data and insurance to ensure it is updated for accurate billings.
  • Handles patient concerns or refers to administration appropriately.
  • Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners.
  • Maintains updated documentation of identified action work lists needed for daily operations.

Qualifications

What You Will Need:

Individuals must possess these knowledge, skills and abilities and be able to explain and to demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

  • High School Graduate or Equivalent – required
  • Previous customer service experience – required
  • Bilingual – required
  • Knowledge of EHR – preferred
  • Medical office or medical call center setting experience – preferred
  • Proficient with computer programs: Email, PowerPoint, Excel, Word.
  • Demonstrates interpersonal skills by effectively communicating with all levels of management, staff and outside vendors and patients.
  • Strong emphasis on organizational skills and strong attention to detail and ability and willingness to multi task.
  • Ability to work independently and in a team environment.
  • Excellent verbal and written communication skills.

Job Summary:

Schedule patients with physicians via incoming and outbound calls with a focus on customer service. Provides operational support in delivery of patient care in a call setting environment. Responsible for answering phones in a timely and professional manner, scheduling appointments, obtain and input insurance information.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Physician Services

Organization: AdventHealth Medical Group Central FL

Schedule: Full-time

Shift: 1 - Day

Travel: Yes, 50 % of the Time

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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