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Job Information

AdventHealth Digital Consumer Support- Care Advocate Various Shifts Orlando in Orlando, Florida


Description

YOU ARE REQUIRED TO SUBMIT A RESUME WITH YOUR APPLICATION!

 
Care Advocate Unassigned -AdventHealth 
 
Location Address: 601 East Rollins Street

                                 Orlando, FL 32803

 

Top Reasons to work at AdventHealth -ORLANDO

 
  • Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando
  • serves as the major tertiary facility for much of the Southeast, the Caribbean and South America
  • AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country
  • We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year
 
Work Hours/Shift:
 

AM/ PM shifts available (Times starting 7am- 8pm) 8-hour shifts

PT and FT available
Flexibility is a must. 

Open to weekend and Holiday open availability


 

You Will Be Responsible For:  

Demonstrates, through behavior, AdventHealth Orlando’s service standards.

 
    • Provide immediate support to consumers through virtual messaging, ensuring complete resolution of consumer’s question or concern
 
    • Acts as a vital connector and communicator between the consumer and all AdventHealth services through communication in a secure virtual messaging platform.
 
    • Empathetically and effectively manages consumer comments, concerns, and requests while building consumer trust in the AdventHealth brand
 
    • Uses previous consumer experience to connect consumers with various services, while accessing electronic medical record to schedule appointments, communicate with providers, and assist with other consumer needs
 
    • Meets or exceeds defined service level agreements while ensuring a positive consumer experience
 
    • Manages processes across AdventHealth that connect consumers with necessary services within AdventHealth
 
    • Maintains current knowledge and skills related to the Care Advocate role, while adhering to professional and ethical standards of practice.

Qualifications

What You Will Need: 

 

KNOWLEDGE AND SKILLS REQUIRED:

 
  • Strong service skills and ability to convey sensitive communication effectively across multiple situations and personality types
  • Empathetic nature and a distinct ability to consistently provide top tier service
  • Ability to build immediate trust in a supportive way to troubleshoot and resolve issues
  • Ability to handle stressful situations and be flexible and adaptable to change
  • Ability manage a high volume of consumer live chat conversations, working with a sense of urgency
  • Strong organizational skills, with emphasis on documenting appropriately
  • Ability to recognize and safeguard confidential information, maintain HIPAA guidelines, and provide superior discretion
  • Ability to learn and navigate in a virtual messaging and data platform
  • Results oriented, guided by both existing processes and problem-solving capabilities, always striving to assess and understand the need of the customer
  • High degree of self-awareness
  • Desire to be a part of a high performing, innovative group with a supportive team environment
  • Driven by a passionate desire to enhance and improve patient outcomes
  • Strong written communication skills and ability to communicate quickly with a high degree of accuracy
 

KNOWLEDGE AND SKILLS PREFERRED:

 
  •  Spanish speaking
  •  Average typing speed of 45 wpm
  •  Customer service experience within a digital environment
  •  Basic knowledge of navigation in a patient electronic medical record i.e. Athenanet, EPIC
  •  Knowledge of healthcare, including AdventHealth’s infrastructure and roles of the interdisciplinary staff and service personnel
  •  Healthcare knowledge to provide effective and appropriate support to patients

EDUCATION AND EXPERIENCE REQUIRED:

  • High School Diploma and/or GED
 
EDUCATION AND EXPERIENCE PREFERRED:
  • One year of experience in a healthcare environment and/or two years of experience in customer service or related experience
  • Graduation from an accredited bachelor’s degree program

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:

N/A
 
 


This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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