Your Next Mission is Here

AdventHealth Careers for VeteransDirector Care Management
Orlando, FL

All the benefits and perks you need for you and your family:

· Benefits from Day One

· Paid Days Off from Day One

· Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: FT

Shift : Days

The community you’ll be caring for:

• Located on a lush tropical campus, our flagship hospital, 1,368-bed AdventHealth Orlando

• We offer great benefits with immediate Health Insurance coverage

• Career growth and advancement potential

• Serves as the major tertiary facility for much of the Southeast, the Caribbean and South America

• AdventHealth Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country

• We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year

The role you’ll contribute:

The Care Management Facility Director has full accountability and oversight for the overall operations of the Care Management department, including but not limited to: Coordination of Care, Centers for Medicare & Medicaid Services (CMS) Conditions of Participation, Discharge Planning, Social Services, Readmission Prevention, Length of Stay, Excess days, Avoidable Days, Value Based Care partnerships, Care Manager's roles in Multidisciplinary Rounds, Care Transitions, team member engagement, team member evaluations and customer experience.

The Care Management Facility Director leads, manages, and supervises all activities of the Care Management Manager, Team Leads, Care Managers, Social Workers and Care Manager Assistants to ensure appropriate care coordination and care transition handoffs for all patients. The Care Management Facility Director will provide monthly metric reports and mitigation plans to the Care Management Divisional Director. The Care Management Facility Director reports directly to the Division Care Management Director with a matrix reporting relationship dotted line to the Facility CNO. The Care Management Facility Director works closely with the Facility CNO to implement the Corporate Care Management strategies. The Care Management Facility Director meets regularly with the CMO to align Care Management work with Providers and keep the CMOs updated. The Facility Care Management Director communicates regularly with the CFO to provide a bidirectional communication to keep Facility CFOs updated on Care Management initiatives and progress.

The value you’ll bring to the team:

Directs the daily operations of the Care Management department, including all aspects of care coordination, care transition and compliance guidelines

Implements the Corporate Care Management strategies

Responsible for providing and or implementing strategies to improve operations and outcomes

Determines proactive strategies and methods necessary for a high-performance culture related to Care Management

Supports change management and movement toward interaction with outpatient Care Management

Assists in the development and oversees the implementation of Care Management policies, procedures, and standards

Participates in the development of new staffing and care designs that support system goals while achieving best in class performance

Supports standards that are consistent with hospital, community and nationally recognized evidence-based practice

Collaborates with C-Suite and other hospital leaders to maintain a collaborative professional relationship to achieve goals

Works collaboratively with leaders of Utilization Management to quickly and efficiently address any Care Management or Utilization Management concerns or barriers

Escalates operational and/or financial concerns to Physician Advisor(s) as appropriate

Determines proactive strategies and methods necessary for a high-performance culture related to Care Management

Identifies process improvement opportunities and develops, implements and monitors action plans based upon identified Care Management metrics

Educates and mentors facility Care Management staff on interpretation of data and the performance of causal analysis Reports findings to appropriate facility and divisional leaders

Achieves positive results for the organization related to investigations of complaints requiring the Director's direct involvement

Available for one--on-one meetings with a wide range of stakeholders for education/development and problem - solving

Maintains excellent professional relationships with facility and divisional leadership

Communicates and collaborates across the facility in the areas of data and information management, performance improvement, care coordination, care transition management, medication management, and social services

Provides leadership to and actively participates with facility staff to identify, implement, or enhance Care Management programs consistent with AdventHealth and facility strategy

Ensures the facility's Care Management staff are practicing at the highest level of excellence

Oversees the effectiveness of the department's recruitment and retention program, taking action as necessary to provide an adequate level of qualified staff

Coaches/mentors staff to improve their performance and develop their professional skills

Identifies leadership talent and actively develops leadership skills in staff

Supports diversity objectives of the organization in recruiting and promoting

Creates and implements change management strategies and plans that maximize employee adoption and minimize resistance

Compiles and reviews budgets and justifications submitted by Care Management Manager

Provides assistance to the Care Management Manager and Supervisor to develop action plans that address variances

Utilizes management reports to evaluate budget and staffing variations

Assists Care Management Divisional Director with operating budget for Care Management


Understanding of medical necessity for appropriate patient status and level of care

Understanding of Care Management best practices

Ability to research and reason best practices to support process improvement

Strong verbal and electronic communication skills

Ability to analyze, evaluate and monitor data in addition to provide action plans

Supports positive employee relations and customer experience

Understanding of Microsoft Office Products and other appropriate software platforms

Understanding of CMS Conditions of Participation for Discharge Planning

Understanding of Managed Care and Value Based Programs

Ability to work autonomously with self-direction

Ability to work as a collaborative partner of a diverse leadership team

Ability to lead and sustain change

Knowledge of change management principles, methodologies, and tools


3-5 years of Director and/or Manager of Care Management level of experience

Sustained goals of Care Management metrics, voice of the customer experience, employee engagement, and quality outcome viability of a Care Management program


The expertise and experiences you'll need to succeed:


Registered Nurse: BSN

Social Worker: MSW or BSW Masters in related field

5 years of Care Management experience performing hospital discharge planning

3 years of Manager level (or above) experience in Care Management/Social Work leadership


Registered Nurse: MSN

Social Worker: MSW with LCSW

5-7 years in Care Management leadership (manager level or above) in addition to 5 years of direct Care Management/Utilization Management experience and increasing leadership responsibility


State Specific RN license if a nurse


RN-BC Certification in Care Management

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances. The salary range reflects the anticipated base pay range for this position. Individual compensation is determined based on skills, experience and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category: Case Management

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Req ID: 24002074

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Job Snapshot

  • Facility: AdventHealth Central Florida

  • Job Schedule: Full-time

    Pay Range: $57.3 - $85.94

  • Location: Orlando, FL

  • Job ID: 24002074

  • Job Family: Case Management

  • Shift: 1 - Day

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