Job Information

AdventHealth EMS Ground Transport Dispatcher FT Days in Orlando, Florida


EMS Ground Transport Dispatcher AdventHealth

Location Address: 601 E. Rollins St., Orlando, FL

Work Hours/Shift:

  • Full Time, Days (630a - 7p / 3 days a week, 12 hour shifts)

You Will Be Responsible For:

Patient Care Responsibilities

  • Communicates appropriate and accurate information, proficiently and professionally, through radio and telephone communications on the recorded line.

  • Completes the RightCAD log with patient demographics and time stamped events of the transfer process for accuracy of department STATS. Ensures documentation is complete containing accurate information and is in compliance with department protocols.

  • Relays patient updates to supervisors, medical control, transport teams, sending and receiving facilities, and the accepting physician, of estimated arrival time as per protocols.

  • Follows dispatch standard operating protocols and GPS tracking.

  • Initiates chain of command in notification of incidents.

  • Notifies the ground crews of location of the patient, equipment needed and weight.


What Will You Need:


  • Graduate of EMT program with prior dispatch experience, OR

  • Graduate of Paramedic program

  • 3-5 years pre-hosp or ED experience


  • Associate’s Degree in health care related field

  • Dispatch or transfer center experience


  • Current, active license in State of Florida as an Emergency Medical Technician (EMT) or a Paramedic

  • Valid Class “E” Florida Driver License and driving record in accordance with AdventHealth policy

  • CEVO/EVOC (Commercial Emergency Vehicle Operator/Emergency Vehicle Operations Course) certification

  • Basic Life Support (BLS)


  • NHTSA National Standard Curriculum for EMD (Emergency Medical Dispatch)

Job Summary:

Under general supervision the Ground and Air Transport Dispatchers are responsible for the coordination of transfers into and within the AdventHealth system of critically ill patients by air and by ground. Works in the RightCAD system, documenting time stamped events of the transfer process. Works jointly with the Shift Supervisor and/or the ETC/Flight RN to make decisions of triage, outsourcing and resolution of transfer issues. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Emergency Services

Organization: AdventHealth Orlando

Schedule: Full-time

Shift: 1 - Day

Travel: AdventHealth Orl Support

Req ID: 21040956

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.