Job Information

AdventHealth Financial Counselor in Orlando, Florida



All the benefits and perks you need for you and your family:

  • Paid Days Off from Day One

  • Career Development

  • Whole Person Wellbeing Resources

  • Benefits from Day One

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Full Time

Shift : Mon-Fri 9am-5pm

Location 3340 Waterman Way Tavares, FL 32778

The role you’ll contribute:

The Financial Counselor is responsible for communicating with insurance companies and other payers (as well as patients) to assure their accounts are current and complete. Makes financial arrangement for patients, which may include processing account adjustments in support of the pre-established financial guidelines of Florida Hospital Medical Group.

The value you’ll bring to the team:

  • Discuss over-due insurance balances with patients and get them involved in resolving of these balances.

  • Screen patients who may be Medicaid eligible and direct them (or, very often, their family members) to the proper agencies to acquire Medicaid and/or charity.

  • Answer questions from patients regarding their billing statements, their EOB’s and any patient balances and resolves billing problems, correcting accounts when appropriate.

  • Work the aged trial balance reports which may include the following:

  • Calling insurance company to check on status of claim.

  • Follow up with rebills when appropriate.

  • Obtain medical records or other required documentation to assure timely payment of the account.

  • Maintains and displays current knowledge of contractual agreements and governmental regulations by reviewing all information as received and by attendance at informational meetings as scheduled.

  • Assist physicians with any finance questions.

  • Take calls from insurance companies and physicians offices regarding billing issues.

  • Researches and accurately updates information when working the pre-collection report.


The expertise and experiences you’ll need to succeed:

  • High school graduate or equivalent.

  • Must be willing to float to other FHMG practices, within reason, when patient load, vacation schedules etc. make it necessary.

  • Two years of medical billing experience preferred

  • One year of ICD-9, CPT-4 and HCPCS coding experience preferred.

  • Experience with computers preferred.

  • Demonstrates ability to communicate by reading, writing legibly, speaking and comprehending English effectively in order to carry out job requirements

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Physician Services

Organization: AdventHealth Medical Group Central FL

Schedule: Full-time

Shift: 1 - Day

Travel: AHMG Waterman

Req ID: 22010505

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.