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AdventHealth Office Float/Medical Assistant – Center for Pediatrics & Adolescent Medicine – Orlando - On Call in Orlando, Florida


Office Float/Medical Assistant – Pediatrics & Adolescent Medicine – Orlando - On Call

Florida Hospital Orlando seeks to hire an Office Float/Medical Assistant who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Located on a lush tropical campus, our flagship hospital, 1,368-bed Florida Hospital Orlando, serves as the major tertiary facility for much of the Southeast, the Caribbean and South America. Florida Hospital Orlando houses one of the largest Emergency Departments and largest cardiac catheterization labs in the country. We are already one of the busiest hospitals in the nation, providing service excellence to more than 32,000 inpatients and 125,000 outpatients each year.

Work Hours/Shifts:

Monday and Friday 8a-5p (other days as needed).

Job Summary:

Under the supervision of the Practice Manager, the Office Float/Medical Assistant is responsible for providing clinical and clerical assistance, including rooming patients, assisting with exam and procedures, performing waived lab tests, administering medications, registering patients, scheduling/confirming appointments, processing managed care referrals and medical record scanning. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Basic computer navigation skills

  • Knowledge of Vital Signs

  • Multi-tasking ability (Preferred)

  • Problem-solving skills (Preferred)

  • Ability to multitask (Preferred)

  • Strong phone skills and etiquette (Preferred)

  • Bilingual (English/Spanish preferred)

  • Knowledge of Medical Terminology (preferred)

  • Physician office and insurance referral experience (preferred)

  • Graduate from a medical assistant program (preferred)

  • Current clinical experience (preferred)

Licensure, Certification, or Registration Required:

  • Basic Life Support (BLS)

  • Medical Assistant certification/registration from one of the following

  • American Registry of Medical Assistants

  • National Center for Competency Testing

  • American Medical Technologists

  • American Association of Medical Assistants

  • National Health Career Association

Job Responsibilities:

Demonstrates through behavior Florida Hospital’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program

  • Floats to like positions (delineated below) at other Graduate Medical Education offices when assigned.

  • Greets patients warmly and in a timely manner. Requests and verifies patient demographic and insurance information in order to register all patients in a professional manner according to Medical Education Guidelines. Obtains consents. Processes appropriate co-pays, past due balances and documents due for services rendered. Balances the cash drawer and daily receipts to the user batch report on a daily basis.

  • Utilizing Medical Education Guidelines, makes, cancels and reschedules appointments according to patient, and physician’’ availability. Answers calls, using scripted opening greeting, identifying department and self. Asks the patient’s name and demographic information before processing the call. Confirms appointments.

  • Processes referral requests. Communicates with physicians and insurance companies to ensure that the patient is sent to the participating facility or specialist. Obtains authorizations for managed care patients. Copies and faxes medical records as needed to the insurance company to expedite the authorization process. Sends requested medical records to the specialist. Documents all referrals in patient records. Acts as a liaison between patient, physician and managed care organization when questions or problems arise concerning a referral. Communicates effectively with clinical staff.

  • Monitors fax machine to insure proper distribution of patient records and other correspondence to appropriate individual. Follows Medical Education Guidelines to process current patient records and respective correspondence, analyze medical record requests for accuracy and completeness and ensures authorization supports documentation to be released. Retrieves and distributes patient records in a timely manner. Maintains current log of medical records received and disclosed.

  • Prioritizes work effectively. Scans records into Epic utilizing Optical Character Recognition (OCR) and image scan. Reviews and corrects images scanned to ensure quality and accuracy.

  • Organizes patient care by having the patient prepared and ready on time for the physician visit. Rooms and completes appropriate documentation, following nursing protocols. Assists the physician with examination and procedures. Gives medications independently as monitored by the Nurse Manager.

  • Coordinates surgery/procedures with patient and providers. Obtains authorization as required. Assures paperwork is completed and given to appropriate departments & providers. Completes disability paperwork. Meets with patient to give instructions for surgery/procedure and answer questions regarding the process. Assures post-procedure paperwork gets in the chart.

  • Performs individual and team duties accurately and in accordance with Medical Education guidelines. Demonstrates flexibility and willingness to support coworkers and other GME offices. Works well within the organizational framework to achieve hospital/departmental goals and objectives.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Office Float/Medical Assistant opportunity with Florida Hospital Orlando and apply online today.

Job Keywords:

Office Float, Medical Assistant, Pediatric and Adolescent Medicine, Orlando

Job: Administrative / Business Support

Primary Location: US-FL-Orlando

Position Location Orlando

Organization AdventHealth Central Florida

Schedule Per Diem

Shift On Call

Job Level Staff / Associate

Education Level None

Travel No

Job Posting May 6, 2019, 12:04:40 PM

Req ID: 280489

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.