AdventHealth Careers for Veterans

Job Information

AdventHealth Office Float/Medical Assistant – Loch Haven OB/GYN – Orlando in Orlando, Florida


Office Float/Medical Assistant – Loch Haven OB/GYN – Orlando

AdventHealth Orlando seeks to hire an Office Float/Medical Assistant who will embrace our mission to extend the healing ministry of Christ.

Facility Profile:

Established in 1908, AdventHealth is one of the largest not-for-profit healthcare systems in the country, caring for more than a million patients each year. The 2,675-bed acute-care medical facility, comprised of nine hospitals, has been recognized by U.S. News & World Report as one of the best hospitals in the country for over 10 years. It serves as a community hospital for Greater Orlando and as a major tertiary referral hospital for Central Florida and much of the Southeast, the Caribbean and Latin America.

Department Profile:

At Loch Haven OB/GYN, we offer complete women’s care through a team of experienced physicians, all of whom are board-certified by the American Board of Obstetrics and Gynecology. Members of our team have consistently been listed in expert rankings such as "Best Doctors in America" and "Central Florida's Top Doctors” and continue to receive numerous awards for patient care, teaching and medical research. Our seven faculty members have been chosen to participate in teaching medical students and young doctors through AdventHealth’s Graduate Medical Education program, and several of our doctors serve as faculty for the Florida State College of Medicine. Loch Haven OB/GYN delivers over 1,200 babies each year and provides over 22,000 patient encounters each year.

Work Hours/Shifts:

Monday – Friday, 8a – 5p

Job Summary:

Under the supervision of the Practice Manager, the Office Float/Medical Assistant is responsible for providing clinical and clerical assistance, including rooming patients, assisting with exam and procedures, performing waived lab tests, administering medications, registering patients, scheduling/confirming appointments, processing managed care referrals and medical record scanning. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.

Knowledge, Skills, Education, & Experience Required:

  • Basic Computer Navigation skills

  • Knowledge of Vital Signs

  • Strong phone, etiquette and communication skills (Preferred)

  • Problem-solving and organizational skills (Preferred)

  • Ability to multitask (Preferred)

  • Bilingual (English & Spanish) (Preferred)

  • Knowledge of Medical terminology (Preferred)

  • Physician office and insurance referral experience (Preferred)

  • Graduate from a medical assistant program (Preferred)

  • Current clinical experience (Preferred)

Licensure, Certification, or Registration Required:

  • Basic Life Support

  • Medical Assistant certification/registration from one of the following:

  • American Registry of Medical Assistants

  • National Center for Competency Testing

  • American Medical Technologists

  • American Association of Medical Assistants

  • National Healthcareer Association

Job Responsibilities:

Demonstrates through behavior AdventHealth’s core Values of Keep Me Safe, Love Me, Make it Easy, and Own it

  • Floats to like positions (delineated below) at other Graduate Medical Education offices when assigned.

  • Greets patients warmly and in a timely manner. Requests and verifies patient demographic and insurance information in order to register all patients in a professional manner according to Medical Education Guidelines. Obtains consents. Processes appropriate co-pays, past due balances and documents due for services rendered. Balances the cash drawer and daily receipts to the user batch report on a daily basis.

  • Utilizing Medical Education Guidelines, makes, cancels and reschedules appointments according to patient, and physician’’ availability. Answers calls, using scripted opening greeting, identifying department and self. Asks the patient’s name and demographic information before processing the call. Confirms appointments.

  • Processes referral requests. Communicates with physicians and insurance companies to ensure that the patient is sent to the participating facility or specialist. Obtains authorizations for managed care patients. Copies and faxes medical records as needed to the insurance company to expedite the authorization process. Sends requested medical records to the specialist. Documents all referrals in patient records. Acts as a liaison between patient, physician and managed care organization when questions or problems arise concerning a referral. Communicates effectively with clinical staff.

  • Monitors fax machine to insure proper distribution of patient records and other correspondence to appropriate individual. Follows Medical Education Guidelines to process current patient records and respective correspondence, analyze medical record requests for accuracy and completeness and ensures authorization supports documentation to be released. Retrieves and distributes patient records in a timely manner. Maintains current log of medical records received and disclosed.

  • Prioritizes work effectively. Scans records into Epic utilizing Optical Character Recognition (OCR) and image scan. Reviews and corrects images scanned to ensure quality and accuracy.

  • Organizes patient care by having the patient prepared and ready on time for the physician visit. Rooms and completes appropriate documentation, following nursing protocols. Assists the physician with examination and procedures. Gives medications independently as monitored by the Nurse Manager.

  • Coordinates surgery/procedures with patient and providers. Obtains authorization as required. Assures paperwork is completed and given to appropriate departments & providers. Completes disability paperwork. Meets with patient to give instructions for surgery/procedure and answer questions regarding the process. Assures post-procedure paperwork gets in the chart.

  • Performs individual and team duties accurately and in accordance with Medical Education guidelines. Demonstrates flexibility and willingness to support coworkers and other GME offices. Works well within the organizational framework to achieve hospital/departmental goals and objectives.

If you want to be a part of a team that is dedicated to delivering the highest quality in patient care, we invite you to explore the Office Float/Medical Assistant opportunity with AdventHealth Orlando and apply online today.

Job Keywords:

Office Float/Medical Assistant, Orlando, AdventHealth

Job: Administrative / Business Support

Primary Location: US-FL-Orlando

Position Location Orlando

Organization AdventHealth Central Florida

Schedule Full-time

Shift Day

Job Level Entry Level

Education Level None

Travel No

Job Posting Mar 22, 2019, 8:43:38 AM

Req ID: 278261

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.