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Scheduler Diabetes Patient Services Nutritional Improvement Orlando Full Time Days
Location Address: 601 EAST ROLLINS STREET, Orlando, 32803
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Work Hours/Shift: Full Time. Monday - Thursday 8a - 5pm, Friday 8a - 2:30pm. Hours may vary and occasionally work on 1 or 2 Sundays a Month. Virtual until November 2021.
You Will Be Responsible For:
Demonstrates through behavior AdventHealth’s Core Values of Integrity, Compassion, Balance, Excellence, Stewardship and Teamwork as outlined in the organization’s Performance Excellence Program.
Answers telephone using automated attendant correctly. Maintains phones in ready mode as outlined by department procedure with Not Ready or Make Busy time limited to hospital related business. Demonstrates ability to manage outgoing and incoming phone call time efficiently to prevent excessive abandoned calls and patient wait time.
Obtains pre-registration information on all patients that call in, are contacted or walk-in. Completes all patient demographic, insurance and intake information. Enters all information into appropriate documentation system and departmental database correctly and completely according to departmental guidelines. Notifies each patient of responsibilities prior to class.
Contacts all patients referred via fax within one business day. Completes follow-up attempts to contact patients and notify physician of outcomes according department policy. Contacts on an ongoing basis, all patients who are a No Show or Cancel to scheduled appointments and completes patient and physician cards per department guidelines.
Schedules patient for appropriate education session based on diagnosis, special need and preference. Provides accurate information on class offerings and financial payment options to each patient. Follows department guidelines for maximum class census. Provides patient with registration packet by mail, fax, e-mail or in person in a timely manner per department policy. Verifies insurance benefits and prepares education chart as directed or assigned.
What You Will Need:
Knowledge of patient registration and billing practices
Able to communicate effectively and organize daily activities
Demonstrates knowledge of computer programs such as Microsoft Word, Excel and Access
Ability to work with people of various backgrounds
Ability to work under stress and deadlines
High school graduate
The Patient Services Scheduler, under supervision, is responsible for the scheduling and registration of patients referred for diabetes education. Responsible for the daily triage of patients referred by phone, fax or mail to meet the individual needs of each patient and to ensure smooth and efficient operation of the Diabetes Institute front office. Obtains accurate registration information necessary for charge entry and billing. Actively participates in outstanding customer service and accepts responsibility for maintaining relationships that are equally respectful to all. Adheres to the AdventHealth Corporate Compliance Plan and to all rules and regulations of applicable local, state and federal agencies and regulatory bodies.
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Patient Care
Organization: AdventHealth Orlando
Shift: 1 - Day
Travel: AdventHealth Orl Support
Req ID: 21031851
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.