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AdventHealth Admissions Specialist - Hospice - Part Time - Days in Ormond Beach, Florida


Description

Our Mission is to extend the healing ministry of Christ.

Employees are hired to help Adventist Health System extend the healing ministry of Christ. They are expected to exhibit a continuous behavior of professionalism, which includes but is not limited to, treating customers and co-workers with respect and dignity, aligning behavior with customer service principles, maintaining customer and patient confidentiality, abiding by employee guidelines for professional behavior, appearance, and communication, exhibiting teamwork behaviors, being effective in conflict resolution, helping others to understand issues and accept changes, demonstrating high standards of work performance and flexibility, maintaining positive interdepartmental relationships, keeping a positive attitude, and adhering to the policies and procedures of the organization. 

GENERAL SUMMARY:
The Admissions Specialist facilitates the hospice admission process by interacting and collaborating with a broad range of healthcare professionals and community referral sources as well as patients and families.  He/She collects, assimilates, completes and records demographic, financial, and clinical information relating to hospice referrals and admissions.  He/She assists in the assignment of Admissions staff to ensure timely admission response.  The Admission Specialist is responsible for data collection and monthly reports for benchmarking and productivity.  The Admission Specialist reports to the Admission Coordinator.  

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:
  • Take referral information
  • Input referral data into system
  • Understanding End of Life issues and care
  • Scheduling and assigning staff to meet the needs
  • Documenting accurate all admission info from insurance to Dx
  • Customer service skills
Hours-Days 
  • Saturday, Sunday, Monday, 8 hour shifts
Qualifications
KNOWLEDGE AND SKILLS REQUIRED:
  • ICD9
  • Community referral sources
  • Medicare Dx criteria for eligibility
  • EMR
  • Medical Terminology

KNOWLEDGE AND SKILLS PREFERRED:
  • Hospice COPs
  • ICD 10
  • Medical insurance billing


EDUCATION AND EXPERIENCE REQUIRED:
  • High School graduate or GED 
  • 2 years’ experience in the health care field 
  • EMR knowledge

EDUCATION AND EXPERIENCE PREFERRED:
  • Associate degree in business, office systems, health care or related field
  • ICD 10 coding
  • Hospice or Home Health intake experience

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED
  • N/A

LICENSURE, CERTIFICATION OR REGISTRATION PREFERRED:
  • ICD 10 coding
  • LPN 

SUPERVISORY RESPONSIBILITIES


FACILITY SPECIFIC SECTION
1. Exhibits ICARE values and SHARE skills in all interpersonal contacts.  Establishes and maintains courteous, tactful and professional level of interpersonal skills necessary to deal effectively with customers and populations served, including:
  • Patients
  • Guests
  • Co-Workers
  • The public
  • Medical staff
  • External business associates

2. Demonstrates effective oral and written communication skills; maintains required level of confidentiality; interacts effectively with employees at all levels.
 
3. Conforms to all Adventist Health System and Florida Hospital Ormond Memorial policies and procedures including but not limited to:
  • Mission
  • Values
  • Employee Covenant
  • Corporate Compliance
  • Rules of Conduct as outlined in the “Guidelines for Employees” handbook
  • Smoking
  • Dress Code

4. Establishes and maintains a history of regular attendance; makes appropriate use of PDO, and observes department call-in procedures for absence; establishes and maintains punctual work habits.  Exhibits timely arrival and departure and dependable time habits including meal and other breaks.

5. Attends/participates in mandatory facility-wide and department training/meetings as required (including but not limited to: annual education, safety training, etc.).  Is able to demonstrate and apply knowledge of fire, safety, security, disaster procedure regulations and National Patient Safety Goals as presented in orientation, outlined in safety manual, and as pertains to each work area. 

6. Supports departmental and organizational Mission through:
  • Appropriate use of resources
  • Providing assistance to team members
  • Accepting work or schedule assignments
  • Participating in process and performance improvement as required

7. Required to respond to emergency situations (i.e., disasters, hurricanes, etc.) by reporting to department and staying until the crisis is over or position is covered by incoming personnel.  This is a mandatory requirement.  Refusal to respond may result in termination.

REQUIRED COMPETENCIES
  • Customer Service
  • Insurance billing
  • Time management skills
  • Highly organized
  • Critical thinking skills
  • Scheduling
  • Computer skills
  • Compassion

This position description reflects the general duties and responsibilities necessary to describe the principal functions of the job, as identified, and shall not be considered an exhaustive list of job responsibilities which may be inherent in the job. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. The responsibilities listed may be subject to change at any time and individuals may be asked to perform duties outside of their regular responsibilities to support the ongoing operations of Adventist Health System and its facilities

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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