Nutrition Associate Patient Services Relief - AdventHealth South Overland Park
All the benefits and perks you need for you and your family:
Whole Person Wellbeing Resources
Mental Health Resources and Support
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Part Time Evenings
Location: 7840 W 165 th Street, Overland Park, KS 66223
The community you’ll be caring for:
When you need care, you don’t want to have to travel far. Our dedicated team at AdventHealth South Overland Park provides a full suite of medical and emergency services to communities in southern Johnson County. Our team of experts offer 24/7 emergency room services, ICU care, labor and delivery, cardiology care, surgical services, physical, occupational and speech therapy, imaging and more. The state-of-the-art hospital is connected to a medical office building with a full suite of medical services including internal medicine, cardiology, orthopedics, OB/GYN, endocrinology and more. Join us and our commitment to helping patients feel whole for their whole life.
The role you’ll contribute:
Nutrition Associate 1 acts as customer service liaison between Nutrition Services, Nursing units, and patients with the focus of providing excellent customer service and outstanding patient care. Nutrition Associates perform a variety of duties including but not limited to: food preparation; meal delivery; stocking/restocking of department supplies; sanitation functions; safe food handling; patient menu selections; cafeteria cashier. Nutrition Associate 1 must be able to work accurately and efficiently on multiple tasks throughout the day and is capable of frequently switching tasks to focus on patient requests or other pressing customer service needs.
The value you’ll bring to the team:
Maintains a positive relationship with clinical & non-clinical colleagues, nutrition staff, patients, and their families.
Actively reaches out to nursing units as well as patients to gather meal orders, preferences and clarify orders.
Demonstrates knowledge and skills for appropriate communication and courtesy using AIDET and LAST regarding service recovery.
Strives to go above and beyond the customer’s expectations and tries to satisfy the patient/guest’s needs even when it is outside the normal routine.
Always maintains professional behavior and appearance in the workplace through grooming, dress, language, and non-verbal behavior.
Informs supervisor/manager of patient/guest comments and food service issues.
Reports software issues to manager to improve the overall operations of the system and improve patient satisfaction.
Able to use all communication tools and methods necessary to complete required tasks.
Maintains open communication with manager regarding concerns and opportunities for development in line with AdventHealth Talent Care.
Assuring that the meal tray matches the meal ticket for patient safety as well as identify and correct any errors.
Uses sound judgement when acting as a steward for the department’s resources.
Demonstrates proper use of the cash register/POS system and accurately completes cash transactions.
Safety and Sanitation
Maintains a neat, well-organized workstation.
Practices good hand hygiene and demonstrates proper procedures when using single-use gloves.Restrains hair when in food prep/service areas.
Understands and adheres to all food safety/sanitation standards related to the position and reports any areas of concern to a supervisor/manager.
Demonstrates knowledge of the food temperature danger zone.Demonstrates knowledge of proper food storage including FIFO, labeling & dating of items, as well as when to discard food items for the purpose of safety.
Demonstrates safety guidelines in the kitchen including knowledge of emergency exits, fire extinguisher use, and emergency preparedness.
Maintains patient confidentiality in accordance with HIPAA regulations at all times.
Demonstrates knowledge of the basic diet types and can help guide patients in meal selections, as well as audit meal tickets to meet diet goals.
Comfortable navigating the hospital and seeking out resources from nursing, dietitians and team leadership when needed for support.
Understands where to find and how to follow patient menu recipes.
Makes efforts to learn new skills frequently and at a proficient level.
Consistently arrives on time for shift, beginning tray line on time, and arriving on nursing units at the same time each day, and completes work in an efficient manner.
Follows Nutrition Associate 1 routine to ensure that all work is produced in an efficient, timely manner and is error free.
Consistently answers phone calls in a timely fashion and returns phone messages quickly.
Problem Solving Skills
Capable of making reasonable, rational, common sense decisions while working with patients, nutrition staff, medical staff, and guests.
Takes responsibility for issues as they arise and proactively finds solutions.
Communicates all safety concerns to department manager.
Responds to patient requests with compassion and efficiency; communicates with patients regarding service recovery.
Verifies patient identity using two patient identifiers.
The expertise and experiences you’ll need to succeed :
KNOWLEDGE AND SKILLS REQUIRED:
· Read, Write & Speak English
· Legible handwriting
· Mathematical skills essential to job duties
KNOWLEDGE AND SKILLS PREFERRED:
· Bi-Lingual (English/Spanish)
· Skilled at Microsoft office suite
· Experience with a Point of Sale System
· Food Safety and Sanitation
EDUCATION AND EXPERIENCE REQUIRED :
· 2+ years of position related experience
· High School Diploma or GED or 4 years of relevant work experience
EDUCATION AND EXPERIENCE PREFERRED :
· Prior experience as a line cook or prep cook.
· Prior experience in a hospital or other care facility foodservice operation
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Nutritional Services
Organization: AdventHealth South Overland Park
Schedule: Per Diem
Shift: 3 - Night
Req ID: 23024547
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
Job Schedule: 7820 W 165TH ST
Pay Range: $15 - $18.113
Location: Overland Park, KS
Job ID: 23024547
Job Family: Nutritional Services
Shift: 3 - Night