AdventHealth Careers for Veterans

Job Information

AdventHealth AdventHealth Centra Care PATIENT REGISTRATION COORDINATOR-Palm Coast Part Time in Palm Coast, Florida

Description

Our Mission is to extend thehealing ministry of Christ.

Employees are hired to help Adventist Health System extend

the healing ministry of Christ. They are expected to exhibit a continuous

behavior of professionalism, which includes but is not limited to, treating

customers and co-workers with respect and dignity, aligning behavior with

customer service principles, maintaining customer and patient confidentiality,

abiding by employee guidelines for professional behavior, appearance, and

communication, exhibiting teamwork behaviors, being effective in conflict resolution,

helping others to understand issues and accept changes, demonstrating high

standards of work performance and flexibility, maintaining positive

interdepartmental relationships, keeping a positive attitude, and adhering to

the policies and procedures of the organization.

GENERAL SUMMARY:

Under supervision of the Practice Manager, the Patient

Registration Coordinator is accountable for the patient’s first impression of

the organization by making patients feel safe, cared for and respected with an

emphasis on customer service. They are responsible for the complete patient

registration process.

PRINCIPLE DUTIES AND JOB RESPONSIBILITIES :

  • Demonstrates

through behavior Florida Hospital’s core values of Integrity, Compassion,

Balance, Excellence, Stewardship, and Teamwork

  • Drives customer

service initiatives by creating and owning the patient experience

  • Answers

telephone, responds to patient questions/concerns to ensure prompt accurate

resolution is achieved and is able to handle various job tasks simultaneously

  • Demonstrates age-specific

communication skills for patients with the ability to assess and interpret

relevant data

  • Communicates with

the patient or their guarantor to obtain demographic, employment, insurance and

current medical condition information in order to perform accurate registration

  • Obtains client

information for worker’s comp and corporate accounts, and verifies authorization

and service(s) requested

  • Verifies

insurance eligibility and determines accurate up-front collection amount

  • Prepares,

processes, and files the medical record for each patient as required by patient

type for documentation by physician and medical personnel

  • Verifies

diagnosis and procedural codes are entered into the Electronic Medical Record

(EMR)

  • Participates in

departmental performance improvement initiatives

KNOWLEDGE AND SKILLS REQUIRED:

  • Demonstrated

ability to communicate by reading, writing legibly, speaking and comprehending

English effectively in order to carry out job requirements

  • Ability to

operate a computer, copier, fax and scanner

  • Ability to

establish and maintain effective working relationships with patients,

employees, and others of diverse backgrounds

  • Ability to

request and collect co-pays and outstanding balances

KNOWLEDGEAND SKILLS PREFERRED:

  • N/A

EDUCATION AND EXPERIENCE REQUIRED:

  • High school

diploma or equivalency

EDUCATIONAND EXPERIENCE PREFERRED:

  • Previous customer

service experience

  • Prior pediatric

experience ( for Kids Urgent Care Centers )

LICENSURE, CERTIFICATION OR REGISTRATION REQUIRED:

  • Must maintain

current CPR certification at all times.

If certification is not current at time of hire, the employee must

obtain a valid card within their first ninety days.

Job: Administrative / Business Support

Primary Location: US-FL-Palm Coast

Organization AdventHealth Centra Care

Schedule Part-time

Shift Day

Job Level Entry Level

Education Level High School Diploma / GED

Travel No

Job Posting May 3, 2019, 2:26:26 PM

Req ID: 280464

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

DirectEmployers