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Job Information

AdventHealth Virtual Call Center Agent FT Days in Palm Coast, Florida

Description

Remote Referral Agent Call Center FT Days: AdventHealth Medical Group East FL

Location Address: Work from home after training

Top Reasons To Work At AdventHealth Medical Group East FL

  • Career Advancement
  • Tuition Reimbursement
  • Competitive Salary
  • Great team of co-workers that feel like family
  • Work from home after training!

Work Hours/Shift:

  • Full Time, Monday-Friday. Call Center hours, 8:00am-6:00pm.

You Will Be Responsible For:

  • Answering inbound phone calls to the Referral Center in a polite and professional manner
  • Answering, accepting, and completing in-bound tasks of referring providers who need to find the next level of care for their patient
  • Faxes or makes phone calls to both the specialists offices and the patients regarding patient appointments
  • Contacts insurance companies for prior authorizations for referrals ensuring referred to provider is in-network with patient’s insurance plan
  • Mailing new patient paperwork and referral information to patients
  • Contacts the patient regarding any in-progress or pending referrals. Maintains ongoing tracking and appropriate documentation on referral tracking database as well as in the patient’s HER
  • Communicates with clinical staff and physicians with any issues that may arise with the patient’s referral, or the need of further follow up care
  • Ensure that referrals are addressed in a timely, consistent, and organized manner to avoid the delay of care for the patient

Qualifications

What You Will Need:

  • Call Center/Practice Telephonic Experience for In and Out bound calls
  • Minimum of a high school diploma or equivalent required.
  • One years’ experience as a lead role in a medical setting or other health care related role (Preferred).
  • Experience in various clinical areas inpatient or outpatient practices desirable (Preferred).
  • Associate Degree (Preferred).
  • One years’ experience as a MA-C or Licensed Nurse (Preferred).

Job Summary:

  • The Centralized Referral Agent is responsible for planning, controlling, organizing and directing the day-to-day operations and activities of the physician affiliate office or physician department in conjunction with Practice Manager and/or Director of Practice Operations

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Physician Services

Organization: AdventHealth Medical Group East FL

Schedule: Full-time

Shift: 1 - Day

Travel: No

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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