AdventHealth Careers for Veterans

Job Information

AdventHealth Front Office Assistant FT Days AdventHealth Medical Group Palm Harbor in Palm Harbor, Florida

Description

Front Office Assistant Surgical Institute FT Days AdventHealth Medical Group Palm Harbor

Location Address: Palm Harbor

Top Reasons to Work at AdventHealth Medical Group West Florida

Rollover PDO with service year increases in accrual

Comprehensive benefits package; including tuition reimbursement and matching 403b plan

Patient facing positions receiving company paid initial sets of scrubs

Company Discount programs

Growing Organization

Work Hours/Shift:

Full Time/Days

You Will Be Responsible For:

  • Provides back up to all front office positions; check in, check out, and medical records

  • Provides data and assistance to Practice Manager / Office Coordinator as required

  • Communicates in a cordial, professional manner with patients via phone and in person to meet the patient’s needs as soon as possible

  • Sets up office for daily operation by turning on computers, ensuring schedules are printed, and retrieving voice mail messages

  • Maintains correspondence, including: progress notes and new patient packets

  • Updates referring physician database when necessary

  • Assesses new patient files waiting to be seen and appropriately handles old patient files

  • Assembles/creates charts for new patients, ensuring policy of noting allergy warnings and two methods of identification are followed

  • Verifies patient data and insurance to ensure it is updated for accurate billing, inputting updated information into system as required

  • Constructs insurance copies for proper insurance verification with new patients as requested

  • Assists with correspondence in obtaining medical necessity letters to appropriate insurance company or business entity

  • Enters charges for daily reconciliation

  • Handles patient concerns or refers to administration appropriately

  • Assists patient via scheduling to obtain appointment as a first time patient and handles reschedule list when necessary

  • Fills patient cancellation slots efficiently in keeping schedules booked for the practitioners

  • Assists in pulling scripts, labs, charts for triage. Communicates with practitioners clearly and accurately

  • Maintains updated documentation of identified action work lists needed for daily operations

Qualifications

What You Will Need:

  • High School Graduate or equivalent

  • Previous experience in a medical environment preferred

  • Proficient with computer programs with word processing: PowerPoint, Excel, Word

  • Excellent verbal and written communication skills

  • Professionalism and confidentiality

Job Summary:

Provides operational office support in delivery of patient care in a physician office environment. Responsible for answering phones, scheduling appointments, processing medical records, scheduling out-patient procedures, check-in and check-out patients, insurance verification and obtaining referrals & authorizations from Primary Care Physician and/or insurance carrier.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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