AdventHealth Health Partners Registration Rep in Sebring, Florida

Description

Work Hours/Shift

Full Time Days

Florida Hospital Heartland

As part of the Adventist Health System (AHS), the Florida Hospital mission mirrors the faith-based healthcare AHS provides throughout the country. Florida Hospital Heartland carries on the AHS mission to extend the healing ministry of Christ each day. We believe our work is a sacred calling, and we treat each patient with the compassionate spirit of Christ.

As faith-based, non-profit hospitals in the heartland of Florida, provide the highest quality care to our family, friends and neighbors in Highlands and Hardee counties. Our state-of-the-art equipment and treatments bring healing to thousands of inpatients and outpatients each year. It’s through the shared dedication to our mission that our hospital has grown and continues to help our community year after year.

What You Are Responsible For :

  • Greet patients and visitors in a prompt, courteous and helpful manner.

  • Answer the telephone prior to the third ring, identifying the practice and self by name.

  • Take accurate and legible messages, which include time, date and initials.

  • Answer non-clinical questions for patients and family members and routes all other calls correctly.

  • Understand guidelines for and appropriately uses the telephone system.

  • Collects patient co-pay, deductible and/or co-insurance amounts at the time of service. Also collects prior patient balances

  • Have a clear understanding of rules and regulations of contracted insurance with the practice.

  • Review, checks and insurance explanations of benefits for completeness and accuracy prior to posting.

  • Schedules return visits and other services as requested by physician.

  • Enter the appropriate diagnostic codes with procedures into the computer and documents account.

  • Stay current with daily charges no less than 90% of the time.

  • Perform a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Practice Management system, correcting any discrepancies prior to the daily close (including credit card balancing).

  • Prepare bank deposit on a daily basis.

  • Reconcile cash drawer at beginning and end of day, report any discrepancies to Practice Supervisor/Manager.

  • Sort and file materials correctly by alphabetic or numeric systems.

  • Complete special projects or performs other duties as assigned by the Practice Manager in a timely manner.

  • Willing to float to other FHHD practices, within reason, when patient load, vacation schedules etc. make it necessary.

  • Display a courteous and caring attitude and represent the practice in a positive manner to patients, visitors and co-workers at all times.

  • Continuously strive to improve patient satisfaction by going above and beyond their expectations.

  • Support the development of staff teamwork by being willing to assist patients, visitors and co-workers when necessary to facilitate a smooth workflow.

  • Maintain the confidentiality of employees' and patients' administrative and medical information, with no infractions.

  • Adhere to the FHHD Corporate Compliance Plan, and to all rules and regulations of all applicable local, state and federal agencies and accrediting bodies.

  • Other duties as assigned.

Qualifications

What you will need:

  • Basic knowledge and ability in medical business office procedures

  • Basic knowledge of coding

  • Ability to type 40 words per minute accurately

  • Minimum of a High School Diploma or Equivalent

  • Experience with computers and EPM and EMR software (Preferred)

  • One (1) year of ICD-9 and CPT-4 coding experience (Preferred)

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.