Your Next Mission is Here

AdventHealth Careers for Veterans Consumer Access Specialist Lead
Shawnee, KS


Consumer Access Specialist - AdventHealth Shawnee Mission

All the benefits and perks you need for you and your family:

  • Vision, Medical & Dental Benefits from Day One

  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019

Our promise to you:

Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

Schedule: Monday - Friday

Shift : Days

Location: AdventHealth Shawnee Mission

The community you’ll be caring for:

At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.

The role you’ll contribute:

Ensures patients are appropriately registered for all service lines. Performs eligibility verification, obtains pre-cert and/or

authorizations, makes financial arrangements, requests and receives payments for services, performs cashiering functions,

clears registration errors and edits pre-bill, and other duties as required. Works complex accounts and manages escalations

from Consumer Access Representatives and Consumer Access Specialists. Assists with departmental training and quality

audits. Maintains a close working relationship with clinical partners to ensure continual open communication between

clinical, ancillary and patient access departments. Anticipates and responds to the inquires and needs of clinical partners.

Actively participates in extending exemplary service to both internal and external customers and accepts responsibility in

maintaining relationships that are equally respectful to all. Provides PBX (switchboard) coverage and support as needed.

Ensures team success in active mentoring and meeting the stated monthly collection and accuracy goals. Monitors team

performance. Carries out implementation of supervisor/manager directive.

The value you’ll bring to the team:

  • •Proactively seeks assistance to improve any responsibilities assigned to their role•Accountable for maintaining a working relationship with clinical partners to ensure open communications between clinical, ancillary, and patient access departments, which enhances the patient experience•Provides timely and continual coverage of assigned work area in order to offer prompt patient service and availability for all clinical partner registration needs. Arranges relief coverage during extended time away from assigned registration area •Meets and exceeds productivity standards determined by department leadership •Meets attendance and punctuality requirements. Maintains schedule flexibility to meet department needs. Exhibits effective time management skills by monitoring time and attendance to limit use of unauthorized overtime •If applicable to facility, provides coverage for PBX (Switchboard) as needed, which includes: full shifts, breaks, and any scheduled/ unscheduled coverage requirements


The expertise and experiences you’ll need to succeed:

  • High school diploma or equivalent and 1+ years of experience

  • •Associate's degree in Health Services or completed coursework related to Health Services - Preferred

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Shawnee Mission

Schedule: Full-time

Shift: 1 - Day

Req ID: 23032611

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

Job Snapshot

  • Job Schedule: 9100 W 74TH ST

    Pay Range: $15 - $22.304

  • Location: Shawnee, KS

  • Job ID: 23032611

  • Job Family: Patient Financial Services

  • Shift: 1 - Day

Newsweek Most Trustworthy Companies in America 2023
Forbes 2022 The Best Employers for New Grads