Job Information

AdventHealth Customer Service Specialist Full Time Float in Shawnee, Kansas

Description

Customer Service Specialist AdventHealth Medical Group

Location Address:

7315 E Frontage Road

Merriam, KS

Top Reasons To Work At AdventHealth Shawnee Mission

  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019

  • Providing faith-based, whole person care to Kansas City since 1962

  • Excellent health benefits, an onsite child care center and fitness facility

  • Tuition reimbursement to support continuing education

  • Employee Referral Program

  • Largest health care provider in Johnson County with three campuses

Work Hours/Shift:

Full Time Days

Monday - Friday

40 Hours a week

You Will Be Responsible For:

  • Schedule patient appointments in software as trained following scheduling procedures and standards.

  • Check in/out patients, accurately validating insurance and collecting pertinent copays, and deductibles and having patients complete paperwork.

  • Performs a daily reconciliation of payments and adjustments posted against sign-in sheet, encounter forms, and Athena correcting any discrepancies prior to daily close.

  • May prepares bank deposits on a daily basis.

  • Current knowledge of ICD-9 and CPT-4 coding applications.

Qualifications

What You Will Need:

  • High School Diploma or Equivalent

  • Up to 1 Year of Experience

Job Summary:

The Customer Service Specialist is an accountable member of a patient care team. Accountable for clerical and supportive functions which contribute to the smooth operation of interoffice systems generated by patient care activities. Responsibilities may include answering incoming phone calls, greeting individuals coming into the department, checking patients in via the computer, collecting applicable co-pay, deductibles and/or coinsurance amounts from patients; post payments; scheduling appointments and/or follow-up appointments; making new patient folders

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: Patient Financial Services

Organization: AdventHealth Shawnee Mission

Schedule: Full-time

Shift: 1 - Day

Travel: AdventHealth Shawnee Mission

Req ID: 21033398

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.