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AdventHealth Director of Consumer Access, Pre-Access Operations in Shawnee, Kansas


Description

Director of Consumer Access, Pre-Access Operations AdventhHealth Shawnee Mission

 
Location Address: 
 

9100 West 74th Street, Merriam, KS 66204

 

Top Reasons to Work At AdventHealth Shawnee Mission

 
  • Received Magnet® recognition from the American Nurses Credentialing Center in January 2019
  • Providing faith-based, whole person care to Kansas City since 1962
  • Excellent health benefits, an onsite child care center and fitness facility  
  • Tuition reimbursement to support continuing education
  • Employee Referral Program
  • Largest health care provider in Johnson County with three campuses
 
Work Hours/Shift:


Monday – Friday

8:00AM – 5:00PM
 
You Will Be Responsible For:                     
 
  • Strategically designs Pre-Access processes to meet or exceed key performance indicators related to consumer experience, financial metrics, and regulatory compliance requirements
  • Practices excellent time management in order to be available to attend meetings for leaders of all areas of responsibilities
  • Innovates, initiates, implements, investigates, and responds to change and opportunity with agility. Actively seek new and improved ways to increase productivity
  • Participates and collaborates with leadership to continuously raise the level of service provided by staff to all the hospitals’ consumers
  • Assures that all departmental staff efforts are organized for maximum efficiency, control and productivity, training and cross-training of personnel
  • Develops and assigns realistic and innovative performance goals, providing ongoing reports, and communicating to staff on regular basis
  • Monitors pre-certifications to ensure that 100% of all required pre-certifications are obtained per policy
  • Responsible to be on-call as necessary for departmental emergencies and assistance
 
What You Will Need:
  • BS in Health Services Administration, Business Administration, or related field
  • Five years’ experience in Patient Access/Patient Financial Services or related area
  • Three years’ experience in a leadership role
  • Master’s degree in Health Services Administration, Business Administration, or related field preferred
  • Seven years’ experience in Patient Access/Patient Financial Services or related area preferred
  • Certified Manager of Patient Accounts (CMPA) preferred
  • Certified Patient Access Management (CPAM) preferred

Qualifications
What You Will Need:
  • BS in Health Services Administration, Business Administration, or related field
  • Five years’ experience in Patient Access/Patient Financial Services or related area
  • Three years’ experience in a leadership role
  • Master’s degree in Health Services Administration, Business Administration, or related field preferred
  • Seven years’ experience in Patient Access/Patient Financial Services or related area preferred
  • Certified Manager of Patient Accounts (CMPA) preferred
  • Certified Patient Access Management (CPAM) preferred
 
 
Job Summary:

The Director of Consumer Access, Pre-Access Operations actively manages all areas of responsibility within the divisional Pre-Access Department including, but not limited to, benefits verification, pre-certification, pre-registration, concurrent authorization for inpatient and outpatient service lines, and acts as a liaison with central scheduling and registration teams. Maintains ongoing communication with campus, regional, divisional, and corporate leaders on pre-access operation outcomes, ensuring open communication and collaboration toward common goals. Strategically designs the Pre-Access process to meet or exceed key performance indicators related to both financial metrics and regulatory compliance requirements. Emphasis is placed on providing a seamless consumer and team member experience across all areas of access, including but not limited to scheduling, pre-registration, insurance verification, pre-certification, financial counseling, and pre-collection of patient responsibility. Actively participates in providing outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Proactively engages in problem resolution for patients, physicians, administration, and other internal or external customers including serving as a division liaison to facilitate discussions and questions regarding the financial clearance and pre-registration process. Focuses on process improvement strategies with special focus on financial clarity and up-front cash collection outcomes to protect financial standing of the hospitals. Adheres to hospital Corporate Compliance Plan and to all rules and regulations of all applicable local, state, and federal agencies and accrediting bodies.



This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.

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