AdventHealth Patient Advocate in Shawnee, Kansas

Description

Patient Advocate AdventHealth Shawnee Mission

Location Address: 9100 W 74 th Street, Shawnee Mission, KS 66204

Top Reasons To Work At AdventHealth Shawnee Mission

  • Providing faith-based, whole person care to Kansas City since 1962

  • Excellent health benefits, an onsite child care center and fitness facility

  • Tuition reimbursement to support continuing education

  • Employee Referral Program

  • Largest health care provider in Johnson County with three campuses

Work Hours/Shift:

FT / Days

40hrs/week

You Will Be Responsible For:

· Utilizes excellent interpersonal skills to deal with challenging situations while maintaining strong supportive relationships. Readily available for questions; handles requests in a courteous and respectful manner/

· Communicates effectively, both written and verbally.

· Utilizes excellent interpersonal skills to deal with challenging situations while maintaining strong supportive relationships. Readily available for questions; handles requests in a courteous and respectful manner.

· Demonstrates a proactive attitude and seeks to remedy situations before mistakes are made or corrects errors when found; takes responsibility for the overall “quality image” of the department.

· Ensures accuracy of data collection and submission; validates integrity of data collected.

· Develops data reports for projects, committees, hospital departments, medical staff departments, as designated.

· Participates in hospital-wide outcomes and quality improvement initiatives/ performance improvement teams as indicated.

· Assists in efforts to improve and streamline the process and workflow of the department.

· Demonstrates the ability to set appropriate priorities.

· Recognizes how absence impacts the functioning of the healthcare team and strives to minimize this effect.

· When requested, is willing to adjust personal schedule in order to complete workload when necessary

· Attends educational offerings as needed to promote continuous learning and support to department.

· Coordinates, investigates, and resolves patient and family concerns and grievances concerning the quality of care and services by following the formal grievance mechanism for the organization

· Responds to concerns and grievances through follow-up letters to patients and families within the CMS requirements and according to SMMC policy

· Initiates patient visits to determine if needs are being meet

· Available for phone complaints and walk in complaints.

· Uses good communication skills and problem-solving techniques when communicating with patients families.

· Maintains current knowledge of JCAHO and CMS patients’ rights chapter / CoP’s e.g. patient complaints /grievances, interpretive services, and patient rights and responsibility.

· Strives for compliance with those standards and regulations.

· Maintains database utilized for tracking patient comments and grievances, ensuring timely and accurate entry and closure.

· Coordinates language access services, e.g. interpretive services, assistive devices, etc.

· Timely monitors and validates accuracy of invoices for interpretative services.

· Attends educational offerings as needed to promote continuous learning and support to department.

· Participates in hospital committees and meetings as assigned.

· Works with Department Director, physicians and other staff to maintain an optimal level of communication to benefit our customers within the hospital environment.

· Identifies potential problems/ claims and issues and reports them to the Director

· Foresees potential problems and intervenes to offset adverse impact to customer relations.

· Makes sound decisions after gathering factual, objective information during the investigations.

· Advises appropriate personnel of situations requiring follow-up attention; i.e. Department Manager or co-workers.

· Ability to prioritize, plan and execute while pursuing various projects simultaneously.

· Cross trains to others’ assignments within the department to gain depth in duties and allow cross coverage.

Qualifications

What You Will Need:

  • Bachelor’s Degree

  • 1 Year minimum of Position-Related Experience

Job Summary:

The Patient Advocate functions as an advisor, consultant, and advocate to patients, their families, and the hospital. The Patient Advocate transcends departmental lines and interacts with staff at all levels within the organization. Patient Advocate facilitates the grievance process according to CMS regulations and hospital policy, ensures compliance with CMS Condition of Participation and The Joint Commission related to Patient Rights.

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.