Description
PBX Communications Specialist
All the benefits and perks you need for you and your family:
Benefits from Day One for eligible employees
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support
Debt-free Education* (Certifications and Degrees without out-of-pocket tuition expense)
Our promise to you:
Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.
Schedule: Overnight or Evening Hours Weekends
Shift : Relief, As Needed
Location: 9100 W 74 th Street, Merriam, KS 66204
The community you’ll be caring for:
At AdventHealth Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our hospital in Shawnee Mission, Kansas.
The role you’ll contribute:
The PBX Communications Specialist is responsible for operating the Facility switchboard consoles and for circulating applicable communications via mass paging systems for the region – in a high call volume setting. Performs most hospital overhead paging, monitors and responds promptly to all codes and alerts, fire alarms, tests and drills, and emergency situations-using proper procedure, and promptly answers and forwards all phone calls, internally and externally, to the proper extensions or persons. Responsible for communication of critical emergency response teams, as required. Responsible for facilitating paging of chaplains and various on-call teams for various areas. Provides directory assistance services for staff, patients, families and physicians, as requested. Records daily events on various report logs. Facilitates and screens international call requests. Effectively demonstrates the mission, vision, and values of AdventHealth throughout each and every interaction.
The value you’ll bring to the team:
Meets call / customer service-centered standards.
Answers and transfers incoming calls both timely and accurately - following call processing procedures
Responds quickly and accurately to all Codes, Alerts, Drills and Testing following proper procedures
Documents all event details timely and accurately
Executes all communications timely and accurately
Remains current and knowledgeable in all applicable hospital, code, departmental, and policy updates.
Compliant to all departmental policies and procedures
Performs other duties as assigned
Qualifications
The expertise and experiences you’ll need to succeed:
This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.
Category: Administrative
Organization: AdventHealth Shawnee Mission
Schedule: 3 - Night
Shift: AdventHealth Shawnee Mission
Req ID: 23003249
We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits and other terms and conditions of employment.
